INFINITI of Cool Springs

Great service, on time Frank did a great job explaining service to me and getting me out the door-the loaner car was easy to reserve and return too Frank did a great job explaining service to me and getting me out the door-the loaner car was easy to reserve and return too More

Routine service Very fast and efficient. Loaner was ready and waiting. My car was parked out front ready to go when I came back. Great communications with me during t Very fast and efficient. Loaner was ready and waiting. My car was parked out front ready to go when I came back. Great communications with me during the day. More

Very efficient, friendly and customer oriented Upon arriving I was greeted promptly and courteously. Discussed briefly my service needs and approximate time my vehicle would be needed. Loaner car Upon arriving I was greeted promptly and courteously. Discussed briefly my service needs and approximate time my vehicle would be needed. Loaner car provided and I would be notified immediately once the service was completed and I could pick up my vehicle. More

Very happy with my experience. Went to buy a used 2017 Infiniti QX50 and actually bought a new 2017 QX50, The used one I had gone to look at actually sold moments before I got the Went to buy a used 2017 Infiniti QX50 and actually bought a new 2017 QX50, The used one I had gone to look at actually sold moments before I got there (I live over 1 1/2 hours away) so I was upset - since they didn't have my cell # they were unable to contact me. They had a new one just like the used one - they gave me a good price and I bought the new one. Shawn was very helpful and I left very satisfied with my purchase. I would recommend Infiniti of Cool Springs. More

Great experience My husband & I had a very pleasant experience at this dealership thanks to to the first salesman that greeted us, Darius Ross. He made us feel valued My husband & I had a very pleasant experience at this dealership thanks to to the first salesman that greeted us, Darius Ross. He made us feel valued & worked hard to earn our business without being pushy. We would recommend him as a pleasant salesman to work with. I was in a hurry to take our car home & didn't have the time to wait for it to be appropriately detailed. He has made every effort to make sure I bring it back to be cleaned up thoroughly (even though it is brand new, it just need a few details attended to.) We are very happy with our purchase. More

Fx35 WARRANTY and mechanical work done Libbi was GREAT!!!!!!!!!!!!!! Throughout the whole process. She gave me updates constantly and provided a loaner car. My words cannot thank her enou Libbi was GREAT!!!!!!!!!!!!!! Throughout the whole process. She gave me updates constantly and provided a loaner car. My words cannot thank her enough for all she has done. Thank you Libbi for everything More

Fast, efficient, and kind My service was quick and easy. We were here from out of town and Trey took care of everything I needed. He had the loaner car ready and texted me as s My service was quick and easy. We were here from out of town and Trey took care of everything I needed. He had the loaner car ready and texted me as soon as my car was finished- which was sooner than expected! More

Great! Trey was friendly and very helpful! I've always had great service and this Infinity Service Center, except last time when I had a person by the name o Trey was friendly and very helpful! I've always had great service and this Infinity Service Center, except last time when I had a person by the name of Blake. He proceeded to chastise me for "being late" for my service appointment, like I was a child! Said he was just "trying to help" me! But if I had been a man in a suit who had walked in, this would not have happened! Trey was great however!! More

Service exceeds expectations I love the high level of communication, use of technology to communicate, and outstanding professionalism from everyone I encounter in the service dep I love the high level of communication, use of technology to communicate, and outstanding professionalism from everyone I encounter in the service department. And I DONT like that you require a minimum of 25 words in this review! Silly More

Fixing a convertible top Ryan Dunning was excellent. Truly a feather in your cap at Infiniti of Cool Springs. He was knowledgeable and kept me informed on the progress of my Ryan Dunning was excellent. Truly a feather in your cap at Infiniti of Cool Springs. He was knowledgeable and kept me informed on the progress of my vehicle. More