INFINITI of Cool Springs

The Follow Up Call After our first visit we decided to postpone our purchase of a 2016 QX80 for three months or so to afford a larger down payment. Next day I got a ca After our first visit we decided to postpone our purchase of a 2016 QX80 for three months or so to afford a larger down payment. Next day I got a call from salesman Eric following up on our visit. At first I was hesitant to discuss anything about purchasing, but he offered another option to us that sparked my interest and we returned to cool springs. We settled on a very beautiful QX56 with much more options that really works well for our two boys and wonderful safety features for my wife. I feel confident that the vehicle is CPO and in excellent condition. Its been over a week now and we're very pleased. More

Great experience.. came in without appointment...offered me a car. Did my 30,000 mile service and got me in and out.. Also cleaned my dar for me... came in without appointment...offered me a car. Did my 30,000 mile service and got me in and out.. Also cleaned my dar for me... More

Customer Service Marc Cooper was attentive to me and was personable and was clear on communication about the service I was receiving. I chose to come back to Infiniti Marc Cooper was attentive to me and was personable and was clear on communication about the service I was receiving. I chose to come back to Infiniti because of the excellent customer service that I have experienced. Thank you. More

Excellant At the last minute, I changed my appointment for an oil change and the service department was able to do the work on the same day. I was in and out q At the last minute, I changed my appointment for an oil change and the service department was able to do the work on the same day. I was in and out quickly. I did not have a long wait time. A very satisfied customer. Thank you for your service. More

Awesome experience! Ryan is the ultimate professional!!! Ryan is always available,return calls,answers any questions I may have, and makes sure all my needs are met. Ryan is the ultimate professional!!! Ryan is always available,return calls,answers any questions I may have, and makes sure all my needs are met. More

Quick In & Out Was able to get a quick diagnoses of my problem, while enjoying coffee & coffee cake. Didn't even need the loaner car. Marc was courteous & thorough Was able to get a quick diagnoses of my problem, while enjoying coffee & coffee cake. Didn't even need the loaner car. Marc was courteous & thorough. Even washed my car and walked me to it. Very gallant! More

Oil change and tire rotation review I needed to cancel initial appointment due to snow fall that morning. Marc was very understanding and quickly helped me set up a new time. I needed to cancel initial appointment due to snow fall that morning. Marc was very understanding and quickly helped me set up a new time. More

Great Service Is Normal Here I always get great service here, no surprises and a reasonable cost. My wife has a BMW and her service cost is much higher than what I spend on my inf I always get great service here, no surprises and a reasonable cost. My wife has a BMW and her service cost is much higher than what I spend on my infiniti More

Satisfied Customer I scheduled my appointment online for an oil change with INFINITI of Cool Springs. It was easy and fast to schedule online and choose the service tha I scheduled my appointment online for an oil change with INFINITI of Cool Springs. It was easy and fast to schedule online and choose the service that I needed. When I arrrived the next day, the service team was ready and I was in and out within an hour. More

Great service for oil change I went to get my oil changed this past Monday. Joseph Battle was the employee who helped me out. They service employees got to my car as fast as they I went to get my oil changed this past Monday. Joseph Battle was the employee who helped me out. They service employees got to my car as fast as they could and I was out of there in about 2 hours. More