Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Cool Springs
Franklin, TN
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 886 reviews
February 02, 2022
This is the second time I get a car from Stephen Kretzer. Stephen and Tabatha Fowler were great to deal with. They helped with all my questions, concerns and lease. Stephen and Tabatha Fowler were great to deal with. They helped with all my questions, concerns and lease. More
by MINNIE S
Employees Worked With
Stephen Kretzer
February 01, 2022
Salesman was very helpful, mindful of my needs /wants and delivered. Parts Dept was also very nice as well when I called and ordered accessories. delivered. Parts Dept was also very nice as well when I called and ordered accessories. More
by Jcantrell424
Employees Worked With
Ed Ryan , Ryan Dunning
January 27, 2022
Just purchased a pre-certified QX60. I bought it online with the help of Shawn. They didn’t have what color I was looking for at first but found the perfect QX60 with our favorite colors, inside and out. with the help of Shawn. They didn’t have what color I was looking for at first but found the perfect QX60 with our favorite colors, inside and out. The price of the car was fair, however, my trade in was, in my opinion, under valued based on current used car prices. I appreciate that Chase drove it 3 hrs to my home. Overall, I was pleased with their effort in finding me the perfect car. Tim More
by Triggs82
Employees Worked With
Shawn and Chase
January 19, 2022
Always friendly, knowledgeable and helpful with any questions I may have. Very timely in getting me in and out or offering a loaner vehicle for service that may take longer than an hour. questions I may have. Very timely in getting me in and out or offering a loaner vehicle for service that may take longer than an hour. More
by dmcfarlin
Employees Worked With
Ryan Dunning
January 15, 2022
I purchased my first Infiniti at the Cool Springs location and it was the best car experience I have ever had. The entire team was great, however Mark Kennedy, made my experience AWESOME!! He went ab location and it was the best car experience I have ever had. The entire team was great, however Mark Kennedy, made my experience AWESOME!! He went above and beyond to make sure I was satisfied. I have already referred one of my closest friends and will do the same for anyone seeking an Infiniti. More
by BHunter
Employees Worked With
Mark Kennedy, Shawn ?
January 13, 2022
I purchased a 2017 Ford Explorer on 10/07/2021. The MSP price of the vehicle was 29K however before they showed the vehicle to me they said the price was dropped to 25K to fit my budget. This vehicle did price of the vehicle was 29K however before they showed the vehicle to me they said the price was dropped to 25K to fit my budget. This vehicle did not have navigation like I wanted but the sales folks continued to pressure me saying I could just use my phone. I also wanted leather so they agreed to put leather in the vehicle at no extra cost. During signing paperwork I questioned the breakdown of cost because it looked too high but the sales person brushed it off and said it was all correct. It was late at night and I had a child with me at the time so I agreed and was rushed through signing. The next morning, not even 12 hours later I reviewed the paperwork in more detail and noticed not only was I charged for the leather but also charged 999.00 for seller accessories (i don't even know what this is) and the extended Service Contract (2,799.00) which I also wasn't made aware of. I called the dealership right away and told them I wasn't happy and wanted to cancel this transaction in which i was told cannot be done. Once I posted reviews of this scam, the sales manager called me and asked how he can make it right but to date, has not been able to rectify this. In addition, there are several things wrong with the vehicle- door panels hanging off, CD player doesn't work, right mirror doesn't work. I also had a trade in for 6500- Cost of the car was supposed to be 25K- 6K with tax and GAP I should have paid around 21K but somehow I walked away spending 36K. Infinity cares only about the money you spend, not your satisfaction. I even filed a complaint with the BBB and still they have not made an attempt to make it right. More
by ambsmile
Employees Worked With
Brenda Shelly , David Pierce, Ian Henson, Josh Miller , Randy Sweeny, Glenn Reames, Steven Wevick, Justin Burdine, Steve Horlander, Nathan Long
December 04, 2021
Great people, great service and great dealership! I was treated great. Trey estimated the time and finished 10 minutes early. Everyone was great. I could not ask for more. treated great. Trey estimated the time and finished 10 minutes early. Everyone was great. I could not ask for more. More
by tcavol2000
Employees Worked With
Trey Billingsley
