INFINITI of Cool Springs

Knowledgeable and efficient Blake was very thorough in his explanation of my car's service needs. He had a loaner car waiting for me. He called to advise me of the status of my Blake was very thorough in his explanation of my car's service needs. He had a loaner car waiting for me. He called to advise me of the status of my vehicle. More

excellent service I was greeted as soon as I entered the bay. With smiles and great service. Libby service and checking me out was great and very quick. I was greeted as soon as I entered the bay. With smiles and great service. Libby service and checking me out was great and very quick. More

Excellent Marc Cooper was very informative and excellent to work with and will be returning there for future services. He is very friendly, cordial and knowledg Marc Cooper was very informative and excellent to work with and will be returning there for future services. He is very friendly, cordial and knowledgeable, More

Easy quick service Even though I did not have an appointment, I received prompt friendly service. I would recommend this dealership to anyone. Always a pleasant experi Even though I did not have an appointment, I received prompt friendly service. I would recommend this dealership to anyone. Always a pleasant experience with this dealership. More

New Car Purchase I'm fairly new to this area having moved here from Atlanta a year and a half ago. I have used your dealership for maintenance and had a great experie I'm fairly new to this area having moved here from Atlanta a year and a half ago. I have used your dealership for maintenance and had a great experience with Ryan. This was my 5th Infiniti purchase and it was a good experience, but not as professional as Nalley Infiniti of Atlanta. I explained to Silvia and Joseph up front that I was use to dealing with one salesman in Atlanta. He was always calm and straight forward. I said please do not play games and put your best foot forward. Otherwise, I would be gone. I was close to leaving once, but we moved ahead and we finally made an ok deal. However, I did not feel as good as I did with my Atlanta experiences. Silvia was great and bent over backwards to please. As you know, she is a front person work. Joseph darted in and out and and I spend very little time with him. He was nice and polite, but always seemed in a hurry to get somewhere else....like he was juggling several buyers or did not want to get tied up with me for too long. I much prefer dealing with one person who can answer all my questions and knows what they can do and does not have to run out to another higher level for approval of every item. I did not enjoy being in a vacant office feeling like I might have to move at any moment which I did. At one point I had to sit in the lobby because the office was busy and I had no place to leave my valuables. In my view, the dealership is too small and crowded for the volume of customers you are trying to handle. There is hardly any room to park and I can't put my finger on it, but you feel like everyone is running around with their pants on fire except for the girl up front who spends more time with her boyfriend than seeing to customer needs. More

Great Staff, Great Dealership Randy and his entire staff are top notch. Always professional and friendly. Makes you feel welcome and feel like you can trust them! I love my Infi Randy and his entire staff are top notch. Always professional and friendly. Makes you feel welcome and feel like you can trust them! I love my Infiniti and the dealership that I purchased it from! More

My M56 had several Check Engine items. I greatly appreciate how Ryan Dunning is so responsive via text messages. So much better than trying to call in and no one answers their phone. I greatly appreciate how Ryan Dunning is so responsive via text messages. So much better than trying to call in and no one answers their phone. More

Amazing Dealership I have been an Infiniti owner for the past 20 years. This dealership is extraordinary in every capacity. I own 6 cars including Maserati, Mercedes, I have been an Infiniti owner for the past 20 years. This dealership is extraordinary in every capacity. I own 6 cars including Maserati, Mercedes, Bmw and Bentley and this dealership treats you like a king. Steller - hands down. Ryan is the best. Right on the ball and always there for you. More

Good Value We were able to quickly get down to the essence of our deal and when all was said and done, we got a good value for our trade-in and new car. It didn We were able to quickly get down to the essence of our deal and when all was said and done, we got a good value for our trade-in and new car. It didn't take long to say yes after that. More

Oil change Easy to schedule, loaner car ready, staff helpful and friendly (staff member assisted me with car seats and put them in the loaner car), updated on pr Easy to schedule, loaner car ready, staff helpful and friendly (staff member assisted me with car seats and put them in the loaner car), updated on progress of car, ready and clean during pickup. No problems this visit! More