INFINITI of Cool Springs

Service department I had made an appointment in the service department for an oil change and tire rotation. It is always a pleasure to work with Jay Garner, who is very I had made an appointment in the service department for an oil change and tire rotation. It is always a pleasure to work with Jay Garner, who is very efficient and pleasant. I was given a loaner and was out in less than 15 minutes. More

Marc Cooler was great... Marc Cooler was great...I was in for an oil change and basic look-over. He was polite and called me once car was ready to go. Thanks, Marc! Marc Cooler was great...I was in for an oil change and basic look-over. He was polite and called me once car was ready to go. Thanks, Marc! More

Service Rep Frank is awesome; a little leary of the service I made an appointment to have a fuel issue checked on my vehicle & drew Frank Marshall as my Service Rep. I’m so glad I did. Though I spent probably I made an appointment to have a fuel issue checked on my vehicle & drew Frank Marshall as my Service Rep. I’m so glad I did. Though I spent probably less than 15 minutes total time with Frank, I will insist on Frank for all future visits. He was able to communicate in a manner to which I appreciated. He was courteous, personable, respectful, professional, honest, straight to the point, had a sense of humor and provided prompt & efficient service. Regarding the service itself, I was told the fuel issue was fine (great), I needed new brakes (was aware I was in borrowed time-so had those replaced) but was also told that I had a leak in my radiator. That was the 2nd time this dealership has told me I had a leak in my radiator based solely on seeing a little bit of anti-freeze on my engine block. Thank goodness I didn’t blindly have them repair. The 1st time they told me was several years ago. I bought anti-freeze and monitored the “leak”. I was certain I would end up on the side of the road with steam rolling out of my hood. I have NEVER added anti-freeze to my radiator nor have I had any problems. I do appreciate the car loaner program. Very helpful with folk’s busy lives. This is he only dealership in town. I will come back because of Frank. More

Service was friendly, accommodating and prompt Appointment for service was made on short notice. Frank accommodated all my needs in a timely fashion. The service area is clean and neat. The wait Appointment for service was made on short notice. Frank accommodated all my needs in a timely fashion. The service area is clean and neat. The waiting area is comfortable. More

Service Experience Trey was very friendly, knowledgeable and helpful throughout the whole process. Kept us updated on the status of the service. Loaner vehicle very co Trey was very friendly, knowledgeable and helpful throughout the whole process. Kept us updated on the status of the service. Loaner vehicle very convenient. Excellent service center More

First Class My experience met or exceeded all expectations. My service adviser was Marc Cooper. He's very professional, knowledgeable, and communicates well. He My experience met or exceeded all expectations. My service adviser was Marc Cooper. He's very professional, knowledgeable, and communicates well. He was familiar with previous maintenance done on my car, asked about any issues since last appointment, and resolved a cruise control issue and a brake issue. Your loaner program is excellent and makes it convenient to bring my car in without the hassle of having to arrange for other transportation. I'm a long time customer and expect to stay one due to the high level of service that I receive and the quality of the car. Thank you. George Bone More

Friendly and fast Knowledgeable and efficient with the service, did work with excellence Clean wait area comfortable seating Snacks and WiFi were a plus Clean bath Knowledgeable and efficient with the service, did work with excellence Clean wait area comfortable seating Snacks and WiFi were a plus Clean bathroom Kept me updated on progress More

Long time customer I had an appointment for an oil change. It was also time for tires, breaks and spark plugs! The loner program makes it so convenient to drop off your I had an appointment for an oil change. It was also time for tires, breaks and spark plugs! The loner program makes it so convenient to drop off your vehicle and not need family or a friend to follow you to "give you a ride" after you drop off your vehicle. It also eliminates the need to take a courtesy van, which I've never been a fan of. The work is done well and the service advisors always keep you updated as to the status of the service. VERY easy, convenient and stress free. More

Service experience Jay was very helpful, he listen to my concerns about the car and was prompt in getting me the estimate and work details. He kept me in loop through th Jay was very helpful, he listen to my concerns about the car and was prompt in getting me the estimate and work details. He kept me in loop through the process. More

very good service Service was fast and service advisor was very nice and knowledgeable. Dealership was clean and comfortable. Happy that a multi-point inspection was do Service was fast and service advisor was very nice and knowledgeable. Dealership was clean and comfortable. Happy that a multi-point inspection was done and car checked out. More