INFINITI of Cool Springs

Factory representative failed find a resolution. Failure of factory representative to find a resolution to the failure of the front sensors to identify lower road obstacles like bumper blocks or curb Failure of factory representative to find a resolution to the failure of the front sensors to identify lower road obstacles like bumper blocks or curbs. You may get an audible tone after you enter a parking space and then graphics may come on after gear selector is moved to neutral or reverse. This is a factory issue, not a dealer issue. More

Professional, Courteous and Friendly If this experience is an example of attitudes and the professionalism I can expect on every visit I will gladly have my car serviced here on a regul If this experience is an example of attitudes and the professionalism I can expect on every visit I will gladly have my car serviced here on a regular basis. I must confess I'm a Lexus owner and have been for 25 years. It has been their product and their exceptional Service Department that have earned my loyalty. This experience with Trey and their Service Department will earn the same loyalty from me. Let me add, a VAST improvement over my purchasing experience 6-7 years ago!!!!!!!!!!! More

exceptional experience getting my G37 serviced Ease of scheduling an appt. Offered to give me a loaner car, but didn't need it. Efficient. Car wash. Out the door without a hassel Ease of scheduling an appt. Offered to give me a loaner car, but didn't need it. Efficient. Car wash. Out the door without a hassel More

Roadside Assistance Everything about my call to the service to follow up was superb. I love the text notification updates. It makes it easy to communicate with no waitin Everything about my call to the service to follow up was superb. I love the text notification updates. It makes it easy to communicate with no waiting or on hold More

Love Infiniti of Cool Springs! I have had my car serviced at Infiniti of Cool Springs for a year and a half now. I have always, always been more than satisfied with the ease of sche I have had my car serviced at Infiniti of Cool Springs for a year and a half now. I have always, always been more than satisfied with the ease of scheduling, availability of loaners, the cost of repairs and the dealership’s integrity. More

Service Department Rachael with the service department was very helpful and kept me informed as to what was being done to our car. She took great care of us. Rachael with the service department was very helpful and kept me informed as to what was being done to our car. She took great care of us. More

Very convenient Service was great, tires in stock, price was good.Service was done quickly and correctly. Was able to get me in same day and on a Sat. Service was great, tires in stock, price was good.Service was done quickly and correctly. Was able to get me in same day and on a Sat. More

MUCH BETTER EXPERIENCE We have had a bad taste in our mouth for Infiniti of Cool Springs since our purchase experience was not satisfactory, but the service department made We have had a bad taste in our mouth for Infiniti of Cool Springs since our purchase experience was not satisfactory, but the service department made up for it. Great experience, they took great care of us and our QX80. Thanks service department!! 5 stars More

Oil Change Everything went well; car wash took longer than expected. My customer service representative was excellent (Joseph Battle). Very nice young man and Everything went well; car wash took longer than expected. My customer service representative was excellent (Joseph Battle). Very nice young man and very knowledgeable. Thanks More

Great customer service Friendly and good customer service. Had me in and out in a timely manner. Definitely will continue to take my car to get serviced there! Friendly and good customer service. Had me in and out in a timely manner. Definitely will continue to take my car to get serviced there! More