INFINITI of Cool Springs

Service Department Soooooo the service and accommodation received was excellent. however, the $221.00, was a bit overpriced for a battery though. I was definitely surpr Soooooo the service and accommodation received was excellent. however, the $221.00, was a bit overpriced for a battery though. I was definitely surprised when I received the invoice.... More

Jay Garner was great and took great care of me. Jay Garner was great to work with. He was responsive and made the experience enjoyable and stress free. That he helped pair my phone with my Bluetooth Jay Garner was great to work with. He was responsive and made the experience enjoyable and stress free. That he helped pair my phone with my Bluetooth was appreciated More

Great service The service team is great. Took my car in for my first service appointment with them and they took great care of my car. Very honest and thoughtful cr The service team is great. Took my car in for my first service appointment with them and they took great care of my car. Very honest and thoughtful crew. More

5k Service Always professional, great communication and very helpful with us just moving to the area from out of state. Would definitely recommend them to anybod Always professional, great communication and very helpful with us just moving to the area from out of state. Would definitely recommend them to anybody I know. Best dealership hands down. More

Helpful Excellent overall service. Mark was attentive and courteous. Appointment time didn’t coralate with actual time work began. I had 10:20 appointment, bu Excellent overall service. Mark was attentive and courteous. Appointment time didn’t coralate with actual time work began. I had 10:20 appointment, but service didn’t begin till about 2:00. More

Sales inquiry I was very pleased with my experience and plan to do business with you in the future! I have decided not to purchase a vehicle at this time, but will I was very pleased with my experience and plan to do business with you in the future! I have decided not to purchase a vehicle at this time, but will revisit the sales department when the time is right for me. More

Very pleasant experience Mark Cooper my service advisor. In my opinion is the best of the best in that department. I think he goes the extra mile to satisfy his customers. K Mark Cooper my service advisor. In my opinion is the best of the best in that department. I think he goes the extra mile to satisfy his customers. Keep up the good work. You are much appreciated. More

Service Ryan did a nice job of getting me in and out for an oil change, wheel alignment, etc. He checked with me before making necessary repairs, and provided Ryan did a nice job of getting me in and out for an oil change, wheel alignment, etc. He checked with me before making necessary repairs, and provided pointers about service frequency. More

Excellent service I always get excellent service from Jay Garner. He is very professional, knowledgeable and friendly. I love the quick and friendly service from Jay G I always get excellent service from Jay Garner. He is very professional, knowledgeable and friendly. I love the quick and friendly service from Jay Garner. More

Excellent Customer Service! Alex was the greatest finance director I have ever worked with in my life! I was purchasing my leased car, which was in Louisville KY, where my son i Alex was the greatest finance director I have ever worked with in my life! I was purchasing my leased car, which was in Louisville KY, where my son is attending school....Alex sent a loaner car to my son, picked up my car and brought it back to Cool Springs for inspection....after the inspection, my car was taken back to my son in Louisville.....I couldn't believe how they went over and beyond my expectations, to make sure the purchase of my car, was as easy as possible for me. Curtis was also great to work with. He also made sure to make the purchase as easy as possible for me. Curtis was very kind and always made me feel that he had my best interest at the fore front. I'm very lucky that Curtis was assigned to my deal. Since my purchase, Curtis followed up to make sure that everything was still going great! More