INFINITI of Cool Springs

Ryan is amazing! Ryan is always so pleasant and helpful. He has been available every time I have needed him. I wouldn't take my car anywhere else! Ryan is always so pleasant and helpful. He has been available every time I have needed him. I wouldn't take my car anywhere else! More

My Q60 Originally I had scheduled a appointment with Camren but he was unavailable so MrMcCarter stepped in and provided excellent service so that I could m Originally I had scheduled a appointment with Camren but he was unavailable so MrMcCarter stepped in and provided excellent service so that I could make my decision on the car of my dreams. Thank you McCarter for all your help in the purchase of my Q60 More

Excellent service provided Service on our 2013 JX 35 was prompt and efficient, and Marc Cooper was very professional and pleasant to work with. Compared with other Infiniti dea Service on our 2013 JX 35 was prompt and efficient, and Marc Cooper was very professional and pleasant to work with. Compared with other Infiniti dealerships' service departments we have experienced, this one tops our list. Thanks for the excellent service provided! More

Thorough & efficient service!! Received a card in the mail letting me know it was time for my 15000 service and then two days later my light came on in my car so I called on Monday Received a card in the mail letting me know it was time for my 15000 service and then two days later my light came on in my car so I called on Monday to set an appointment at 10:00 am Tuesday to bring my QX80 in for it's annual service, oil change and also wanted it detailed inside & out. Dropped it off at 9:45 and they had a QX80 loaner waiting for me. I received text messages throughout the day letting me know status of what they were doing with my car and then an hour before it was ready they sent me a text to get ready to come pick it up. Only waited about 10 minutes once I got there to pick it up so had a cup of coffee and Danish in the waiting area. My car looks & smells great. More

Oil change, misc fixes Marc Cooper was very professional and got the problems resolved. Had an oil change, rubber molding on top of the car, and pin for the gas cap installe Marc Cooper was very professional and got the problems resolved. Had an oil change, rubber molding on top of the car, and pin for the gas cap installed. More

It was a great buying experience. The experience of the sales safe was great. My wife and I were impressed with the knowledge of the sales and management staff. We look forward to enjo The experience of the sales safe was great. My wife and I were impressed with the knowledge of the sales and management staff. We look forward to enjoying this vehicle for many years to come. More

Excellent service The representative ( Libby ) is excellent at her job - she coordinated from start to finish and was very professional . It was prompt , reasonably pri The representative ( Libby ) is excellent at her job - she coordinated from start to finish and was very professional . It was prompt , reasonably price and completed all requested items and pointed out some additional items , which I appreciated. More

Sales staff very good Glenn Reames is very professional. Low pressure, very knowledgeable and frank. Hope to buy another car through him. Felt like he was a true profession Glenn Reames is very professional. Low pressure, very knowledgeable and frank. Hope to buy another car through him. Felt like he was a true professional, more like a lawyer or accountant than the cliché of the car salesman. More

Great Service My service experience at Infiniti is always excellent. The car wash was a little lack luster this time and doesn't appear to have been vacuumed at al My service experience at Infiniti is always excellent. The car wash was a little lack luster this time and doesn't appear to have been vacuumed at all, but Frank is always great at explaining what I need done and what my options are. I really appreciate how easy and stress free the process is, especially getting a loaner car. More

Very Helpful and Professional I gave this rating of Excellent because of the extreme helpfulness and professional disposition of the Service Rep., Danny, who attended to my request I gave this rating of Excellent because of the extreme helpfulness and professional disposition of the Service Rep., Danny, who attended to my request for Service. Danny was helpful in a number of ways: he kept me informed about progress; he pointed out some discoveries such as the need for an alignment and rear break pads; he asked if I needed a loaner car; and he gave me a estimated when the Service would be completed. And when it was all done, he walked me to my vehicle and shook my hand. I also met with Eric. Both of these men are consummate professionals who put the needs of the Customer first. They not only talk about customer satisfaction, they demonstrated it in their behavior and manner. This was perhaps my best experience at Cool Springs Infiniti. Thank you Daniel Gibran More