INFINITI of Cool Springs

See my review--- Extra Mile Jay does a very good job of helping and staying touch. But the dealership missed a chance to help a long time customer of Infiniti . I carelessly lo Jay does a very good job of helping and staying touch. But the dealership missed a chance to help a long time customer of Infiniti . I carelessly lost my auto keys and had one made for $400 or so labor and parts then returned to have a found key changed to the now new key for $160 or so labor only. While this was a dumb move misplacing the keys, really $160 to re-key a found key? We just moved to Nashville from Memphis, (yes terrible Memphis) because of grand kids. I bought one of the first Infiniti's sold in Memphis if not Tenn. and have since leased or purchased two, every three years if not two years. While Cool Springs had no benifit of my business, I am an Infiniti customer. Memphis always brought me an auto to drive while servicing mine. Rob Walker in Memphis would have made this key thing go away. More

Superior service under stress I walked out of a meeting in downtown Nashville and my Infiniti was dead. So dead that the AAA tow truck couldn't bring it back to life. I had to mo I walked out of a meeting in downtown Nashville and my Infiniti was dead. So dead that the AAA tow truck couldn't bring it back to life. I had to move on with my day but the guys at Infiniti of Cool Springs took care of everything without complicating my life. They texted me along the way and let me approve repairs on my phone. It was done in less than a day AND they let me apply my regular 20% off service coupon on the total bill. AMAZING. More

Service One final change service was good what time did knowledgeable of us giving a loaner car service was explained like to getting the text let me know of One final change service was good what time did knowledgeable of us giving a loaner car service was explained like to getting the text let me know of the updates service advisor Bryan did a great job More

YOU GUYS ALWAKYS TAKE SUCH GOOD CARE OF ME! JAY HAS MY BACK NOMATTER WHAT I BREAK. YOU ARE MY AUTO HOME.. IWAS WORRIED THAT WE WOULDN’T BE ABLE TO GOTO TYHE LAKE, BECAUSE MY CARE WAS IN THE SH JAY HAS MY BACK NOMATTER WHAT I BREAK. YOU ARE MY AUTO HOME.. IWAS WORRIED THAT WE WOULDN’T BE ABLE TO GOTO TYHE LAKE, BECAUSE MY CARE WAS IN THE SHOP, THEN JAY TEXTED THAT IT WAS READY. GREAT More

Great Very professional. Went above and beyond what I was expecting. Stopped by without an appointment, but they handled everything immediately. Did not exp Very professional. Went above and beyond what I was expecting. Stopped by without an appointment, but they handled everything immediately. Did not expect this type of service on my first visit to service dept. More

Excellent service in every department! Very knowledgeable. I knew what I wanted (QX80) because I had one in the past and loved it. Everyone at Infiniti of Cool Springs was friendly and knowledgeable of the veh I knew what I wanted (QX80) because I had one in the past and loved it. Everyone at Infiniti of Cool Springs was friendly and knowledgeable of the vehicle and lease process. We couldn’t of had a better experience. We will be back! Also, turns out that the general manager John Bost is our neighbor. He went above and beyond to welcome us to Franklin and to let us know he was there if we needed anything at all. Great guy! It’s awesome to be in the Infiniti family again. More

Fast and friendly service I always receive great service at Infiniti of Cool Springs. Today was no different. Fast and friendly service with great results! Thanks for making it I always receive great service at Infiniti of Cool Springs. Today was no different. Fast and friendly service with great results! Thanks for making it easy Infinity! More

Very professional and service oriented All of the staff at Infiniti of Cool Springs was very helpful, attentive and service oriented. This is the second car we have bought from the dealers All of the staff at Infiniti of Cool Springs was very helpful, attentive and service oriented. This is the second car we have bought from the dealership More

Excellent experience Get experience. Steve was a great sales rep. No pressure and answered all our questions. We were very impressed with the dealership and would recommen Get experience. Steve was a great sales rep. No pressure and answered all our questions. We were very impressed with the dealership and would recommend them to deal with. More

Awesome! Everyone in the dealership was friendly and helpful. From the front desk as I entered the dealership, to the sales and finance department. Great exper Everyone in the dealership was friendly and helpful. From the front desk as I entered the dealership, to the sales and finance department. Great experience and highly recommended! More