Back

INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

Directions

By Type

Showing 886 reviews

May 22, 2022

Jacob was patient and friendly. Had superb product knowledge about the vehicle. I love my new qx55! More

by Vickyd14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Matt, Tabitha
May 24, 2022 -

INFINITI of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 18, 2022

Great service and a great staff i can bring my vehicle in with an issue and trust that the service will be honest and no hidden charges More

by Terrance Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
May 19, 2022 -

INFINITI of Cool Springs responded

Hello Terrance, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2022

We are very happy with our new QX50 and was pleased with the time and attention we were given by Mr. Ed Ryan More

by Shawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed ryan
May 18, 2022 -

INFINITI of Cool Springs responded

Hi Shawn, thank you! We take our reviews seriously and are delighted to hear about your visit. At INFINITI of Cool Springs we are always striving to do better than your last visit.

May 14, 2022

Verry knowledgeable, efficient and friendly. Great communication. Spent over an hour explaining the features of our new Q50 Red Sport and answered our questions clearly. More

by Frank Camaratta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Glenn Reames
May 16, 2022 -

INFINITI of Cool Springs responded

Hi Frank, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

May 13, 2022

Ed & the team at Cool Springs was efficient, served my needs, & put me in my car! I love my Infiniti Q60! I will definitely be back when it’s time to trade, purchase, or service my car! More

by Qbird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Ryan, finance department
May 14, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

May 11, 2022

Ed Ryan was very friendly and helpful throughout the whole sales process. He explained everything thoroughly and went above and beyond to help me find the right car for me. Just had a tow hitch added More

by CS985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Ed
May 13, 2022 -

INFINITI of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 07, 2022

I own two vehicles purchased here and use them exclusively for maintenance. Ryan, my service adviser, knows my vehicles and Is always prompt and straightforward with estimates of cost and completi More

by Ellingtonlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
May 09, 2022 -

INFINITI of Cool Springs responded

Hi, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Ryan will be very happy to hear about your kind words and high star rating!

May 06, 2022

Our experience was wonderful! Awesome dealership and fantastic staff! We would highly recommend Infiniti of Cool Springs!!! More

by gugufitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Brown, Glenn Reames
May 08, 2022 -

INFINITI of Cool Springs responded

Hi, it really means a lot to us that you took the time to write such a positive review about INFINITI of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

May 04, 2022

I have used Infiniti of Cool Springs for many years, and have not been disappointed. Their service is prompt, the communication is excellent, the service crew is professional and respectful, the quality of More

by tforrester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
May 06, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 30, 2022

The facility is clean. All the service staff was very friendly, professional and helpful. Communication from service rep very helpful. More

by Angelamreid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlin Wainwright
May 02, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
6
...