INFINITI of Cool Springs

Very customer focused dealership Purchased a CPO Infiniti and had a very good experience. My sales person was very knowledgeable and helpful. No high pressure tactics or games. I a Purchased a CPO Infiniti and had a very good experience. My sales person was very knowledgeable and helpful. No high pressure tactics or games. I also had a service issue which they dealt with professionally and efficiently. More

Well oiled machine The service and sales departments has a very nice smooth flow. I am very happy that I found your dealership and I want to thank you for going that ex The service and sales departments has a very nice smooth flow. I am very happy that I found your dealership and I want to thank you for going that extra mile for my family and I. More

Service for oil change and tire rotation Friendly service. I was offered a loaner, which i took. Service was quicker than i expected despite how crowded it was. Will seriously consider purcha Friendly service. I was offered a loaner, which i took. Service was quicker than i expected despite how crowded it was. Will seriously consider purchasing my next car from same dealership. More

Excellent customer service The service representative was kind and willing to work with me in solving my car issues. Furthermore He help me with my warranty compliance. I am gi The service representative was kind and willing to work with me in solving my car issues. Furthermore He help me with my warranty compliance. I am giving my experience a 5star rating because the work on my car was done correctly and in a very timely manner. Thanks Infiniti for a great experience in a difficult time. More

Deceptive Service Dept and Worst Customer Service EVER This dealership is a fraud. I have a 2011 Infiniti QX56 I bought in 2014. I have brought this vehicle in a total of 34 times since 2014 and out of tho This dealership is a fraud. I have a 2011 Infiniti QX56 I bought in 2014. I have brought this vehicle in a total of 34 times since 2014 and out of those 34 times 14 visits were for the same complaints. My vehicle "stutters" when accelerates and now makes a horrible noise when accelerating. It is unsafe to drive and I am a single mother of 4 kids, one of which has chronic kidney disease, so I have to have my vehicle to transport kids back and forth to school, work myself, and doctors appts/hospital visits for 3rd daughter. They have the worst customer service and the turnover rate at this dealership in unreal. The Assistant GM, Frank Marshall, is the most flat, uncompassionate individual I have ever spoken with, just plain rude!! Infiniti Consumer Affairs is just as bad and are unwilling to go out of their way to help or even review repair logs and current repair estimate of $41K + when presented to them. Told me vehicle is out of warranty and there is nothing they can do to help. This is an Infiniti not a hyundai. This is just complete FRAUD. More

My Review Once again, the service I received was excellent. I was greeted upon entry and the service person was courteous and professional. My vehicle was ready Once again, the service I received was excellent. I was greeted upon entry and the service person was courteous and professional. My vehicle was ready before the anticipated time. More

Outstanding dealership! This is one of the best dealerships in Nashville! They stand by what they promise and always make you feel valued as a customer! I can't say that ab This is one of the best dealerships in Nashville! They stand by what they promise and always make you feel valued as a customer! I can't say that about many of the other dealerships in town. They know your time as a customer is valuable so they always offer a loaner car if the repair will take longer than you are willing to wait. Fantastic experience every time! More

Great Experience Everyone is extremely friendly and accommodating! I would recommend it to anyone in our tri-state. They returned my car to my home when it was finish Everyone is extremely friendly and accommodating! I would recommend it to anyone in our tri-state. They returned my car to my home when it was finished, and I do not live in Tennessee. I would definitely purchase a car from them again. More

Customer focused Both John and Glen that we worked with were wonderful. Listened to what we needed and did better than expected. We didn't feel pushed or that our nee Both John and Glen that we worked with were wonderful. Listened to what we needed and did better than expected. We didn't feel pushed or that our needs were put off line. John listened and worked with want he could and I couldn't be happier. More

Dead battery New QX30 with only 4,600 miles wouldn't start due to dead battery. Had it towed to dealership. Next morning battery was charged and held charge. No New QX30 with only 4,600 miles wouldn't start due to dead battery. Had it towed to dealership. Next morning battery was charged and held charge. Nothing was found as to why the battery went dead. Very disconcerting not knowing why the problem occurred. Makes me lose confidence knowing it may happen again. No problems in the last week. More