INFINITI of Cool Springs

Professional and Prompt I had a service appointment this morning. It went smooth as silk. The service waiting area is nice, comfy, and very welcoming. Thank you for the p I had a service appointment this morning. It went smooth as silk. The service waiting area is nice, comfy, and very welcoming. Thank you for the professional and prompt service! More

Fast and professional service I walked in the dealership with no appointment and my car was serviced fast, received communication from the service person while I was waiting and le I walked in the dealership with no appointment and my car was serviced fast, received communication from the service person while I was waiting and left satisfied More

Great Experience! Normally, when I think of buying a car, it is something I dread. I found the experience at Infiniti of Cool Springs to be wonderful. Excellent serv Normally, when I think of buying a car, it is something I dread. I found the experience at Infiniti of Cool Springs to be wonderful. Excellent service and extremely patient, I thought the team went above and beyond to make sure my car buying experience was a positive one. More

Up Front The service employees were friendly and showed concern. They were transparent in what they were going to charge and do as they worked on getting my ca The service employees were friendly and showed concern. They were transparent in what they were going to charge and do as they worked on getting my car diagnosed. I asked for a price to service my transmission fluid and they recommended not changing it at this time, it was not necessary. I appreciated them being up front and honest! More

Great service Received great service from Trey. Very friendly and accommodating. Called Trey on a Friday evening when my vehicle would not start. He immediately sch Received great service from Trey. Very friendly and accommodating. Called Trey on a Friday evening when my vehicle would not start. He immediately scheduled and appointment for Saturday and made sure I had a loaner car. Checked everything from top to bottom to make sure I was safe to get back on the road. Followed up in 2 days to make sure my vehicle was still running smoothly. More

Great Service As always, the service department is excellent. I have never been disappointed in the quality of the work or the friendly attentiveness of the staff. As always, the service department is excellent. I have never been disappointed in the quality of the work or the friendly attentiveness of the staff. More

Oil change and remote issues Brought in my G37 for an oil change and battery warnings on both remotes. One remote was not working because a tiny spring fell out and the remote wo Brought in my G37 for an oil change and battery warnings on both remotes. One remote was not working because a tiny spring fell out and the remote wouldn't securely stay on the inner key. The sales representative spent 15 minutes finding another spring from an older remote, cutting it down, and inserting it into my remote.....wasn't expected but he went the extra mile and was greatly apprciated. A little long for an oil change. More

Ryan offered excellent service. I visited your dealership Oct 8. Ryan greeted me warmly and was happy to help! I was in and out in no time. When I returned the following day, he had I visited your dealership Oct 8. Ryan greeted me warmly and was happy to help! I was in and out in no time. When I returned the following day, he had the part ready and installed in minutes. What most stood out was his kind demeanor and willingness to help. This is refreshing and a great reflection on your dealership. It makes me want to return. Thank you. Pam Morris More

Great experience I wanted a vehicle with somewhat unique features and the staff at Infiniti of Cool Springs went above and beyond to make sure I got the vehicle I want I wanted a vehicle with somewhat unique features and the staff at Infiniti of Cool Springs went above and beyond to make sure I got the vehicle I wanted. More

Excellent Service The service at this dealership is beyond exceptional. They go above and beyond the call of just servicing your vehicle. My advisor is very knowledgeab The service at this dealership is beyond exceptional. They go above and beyond the call of just servicing your vehicle. My advisor is very knowledgeable on the product and the service itself. I will always get my vehicle serviced at Infiniti of Cool Springs. More