INFINITI of Cool Springs

Great Service I was updated as the car was serviced, washed and finished. Staff is friendly and the car was ready when promised. Can't ask for much more than that I was updated as the car was serviced, washed and finished. Staff is friendly and the car was ready when promised. Can't ask for much more than that! More

Best New Car Sales Experience Yet Lenny and Matt made this the best new car sales experience I’ve had! When staff genuinely have too service as a priority it shows!!! Lenny and Matt made this the best new car sales experience I’ve had! When staff genuinely have too service as a priority it shows!!! More

Excellent Service provided by Ryan Dunning from arrival until departure! Thorough review and discussion of all necessary service needs. He is always friendly and ext provided by Ryan Dunning from arrival until departure! Thorough review and discussion of all necessary service needs. He is always friendly and extremely professional. More

Third Vehicle This is my third Infiniti . The sales and service process is always as pleasant and expedient as possible. I'll be back for number four. This is my third Infiniti . The sales and service process is always as pleasant and expedient as possible. I'll be back for number four. More

Sales Service We came to the dealer to look at a certified used QX60 and found the new 2019 QX50 and loved it. Steve was amazing to work with and helped us through We came to the dealer to look at a certified used QX60 and found the new 2019 QX50 and loved it. Steve was amazing to work with and helped us through the process and worked to get us a good deal. More

Very happy to be apart of a nice group Very pleased to be apart of the Infiniti family. Everyone is very courteous and nice. I love that this dealership is so accommodating. I recently mad Very pleased to be apart of the Infiniti family. Everyone is very courteous and nice. I love that this dealership is so accommodating. I recently made an appt to service my vehicle. When I arrived, I was told they had just loaned out their last loaner (33 loaners). I was not happy as I had just finished working a long shift and had another 45 min ride back home. The manager overheard my dismay and offered to assist the situation by paying for an Uber!! I thought that was awesome!!! Brownie points for customer service. Needless to say, I just rescheduled. However, I was greatly impressed by their commitment to exceptional customer service. More

Service Review Ryan’s customer service is second to none, he updated me throughout the day regarding status. Ryan ensured I understood all repairs and the cost. I se Ryan’s customer service is second to none, he updated me throughout the day regarding status. Ryan ensured I understood all repairs and the cost. I seriously hope he is my customer service rep every time! More

New Q60 My Wife and I recently leased a new Q60 from Infiniti of Cool Springs and we were very pleased with the entire process. We worked with Steve Wevick an My Wife and I recently leased a new Q60 from Infiniti of Cool Springs and we were very pleased with the entire process. We worked with Steve Wevick and Joe Macke to quickly establish a price for our new car. We received a great lease rate that was actually lower than what we expected to pay. Matt in Finance took care of all of our paperwork and Debbie (Product Specialist) took the time to explain all the great features of our new car. This is our 3rd Infiniti but it was the first time we have dealt with this particular Dealership and we definitely plan on returning here in the future for our next vehicle. More

Service for Q50 Infiniti service is exceptional - in and out with a loaner for the day and Mike PIckens handled everything with professionalism. I will be back soonl Infiniti service is exceptional - in and out with a loaner for the day and Mike PIckens handled everything with professionalism. I will be back soonl More

Great experience Very helpful and kind service representative. I like the fact that email is used. This is my second Infiniti and the main reason I came back to Infi Very helpful and kind service representative. I like the fact that email is used. This is my second Infiniti and the main reason I came back to Infiniti was the great service! More