INFINITI of Cool Springs

Oil change Perfect communication and service! I was given a loaner car to use as well. I received great service and highly recommend the Infiniti team. Thank you Perfect communication and service! I was given a loaner car to use as well. I received great service and highly recommend the Infiniti team. Thank you More

Expected Service I have had my vehicle serviced here for five years and I have become accustomed the excellent service, the wonderful staff and the overall experience I have had my vehicle serviced here for five years and I have become accustomed the excellent service, the wonderful staff and the overall experience of visiting Cool Springs Infiniti. I continue to come because this is the service, Never had I had to come back because something was not right, no pressure to purchase anything and the communication is awesome throughout entire process. My new advisor is Trey and was outstanding and he must have known that I need a visual...YES I DO More

EXCELLENT customer service by Marc Cooper!!! Marc goes over and above to take care of you there in the Service Department. He explains things out so they're clear when I have questions and takes Marc goes over and above to take care of you there in the Service Department. He explains things out so they're clear when I have questions and takes great care when I come in to have repairs done. I don't want to go anywhere else even though it's a distance from our home. More

Fast, friendly, and fabulous! I was taken in at the last minute and they were able to get me in and back out on the road in no time. My customer relations guy was outstanding! I was taken in at the last minute and they were able to get me in and back out on the road in no time. My customer relations guy was outstanding! More

Fast and Friendly Service Brought car in for a packaging defect. They were very apologetic, ordered the part quickly and replaced it at no cost. Courtesy car provided and I spe Brought car in for a packaging defect. They were very apologetic, ordered the part quickly and replaced it at no cost. Courtesy car provided and I spent a total of 15 min at the dealership getting it dropped off and picked up. More

Great experience I bought a car at Carvana and had a terrible experience, so I decided to go to Infiniti, and they solved my problem! Their service was personable and I bought a car at Carvana and had a terrible experience, so I decided to go to Infiniti, and they solved my problem! Their service was personable and they were simply outstanding. More

Good customer service. I had a lot of items that needed to be completed during my visit this time. My Advisor Joseph Battle did an excellent job in coordinating the service I had a lot of items that needed to be completed during my visit this time. My Advisor Joseph Battle did an excellent job in coordinating the service in order to complete all the tasks in 1 day. I was provided a loaner vehicle which was extremely helpful. I was also appreciative of assisting me with coupons to assist in the overall price. Joseph did a great job in making my experience positive. More

Standard maintenance visit Went in for an oil change and ended up needing to get two recall items completed. A loaner car was provided so as to not inconvenience me which was ve Went in for an oil change and ended up needing to get two recall items completed. A loaner car was provided so as to not inconvenience me which was very nice. More

Great experience with Mr. Ryan Dunning and will recommend this dealership to others. Mr.Dunning was nice and kind he took care of my vehicle. with Mr. Ryan Dunning and will recommend this dealership to others. Mr.Dunning was nice and kind he took care of my vehicle. More

Excellent service I took my car in for service and received outstanding customer service from Joseph Battle. My experience will probably make me a loyal customer going I took my car in for service and received outstanding customer service from Joseph Battle. My experience will probably make me a loyal customer going forward! More