INFINITI of Cool Springs

Fast service I came in today to have visors replaced. While there I asked to have a diagnostic completed, which was done very quickly - it did come back that I ha I came in today to have visors replaced. While there I asked to have a diagnostic completed, which was done very quickly - it did come back that I had an issue that needed to be taken care of ASAP, which I appreciated. They were still able to complete my service in a timely manner with the addition of extra work. I do appreciate the fact that they are diligent in finding issues that need repair so that I can keep my Infiniti in excellent condition for years to come. More

Good Service Caring individuals who take good care of the people who come in. They’re very clear about all that they will be doing and how long it will take. Caring individuals who take good care of the people who come in. They’re very clear about all that they will be doing and how long it will take. More

Everything was ok Very friendly crew Detail advisory a little confusing Service was ok otherwise Not anything else to say Thanks for discount received in an email Very friendly crew Detail advisory a little confusing Service was ok otherwise Not anything else to say Thanks for discount received in an email Service More

Service My service was very quick and easy. A loaner car was reserved without me having to even ask for one. Price was very comparable. Great experience My service was very quick and easy. A loaner car was reserved without me having to even ask for one. Price was very comparable. Great experience More

Oil Change Was able to get my car in oil change efficiently discuss other issues and answers were given appropriately. Mr. Mark Cooper was my service rep and I c Was able to get my car in oil change efficiently discuss other issues and answers were given appropriately. Mr. Mark Cooper was my service rep and I commend him for his expeditiously getting me in and out. More

Liftgate repair on QX80 Top notch service as always. Switch went out of my Lift gate and repair was completed in a professional and timely manner. Always a great experienc Top notch service as always. Switch went out of my Lift gate and repair was completed in a professional and timely manner. Always a great experience. More

Service of 11/15/18 I've owned Infiniti for years, 7 different vehicles, and worked with several different dealerships in the southeast. Ryan Dunning is, by far, the be I've owned Infiniti for years, 7 different vehicles, and worked with several different dealerships in the southeast. Ryan Dunning is, by far, the best service consultant I've ever worked with. He is very thorough, efficient, and always very friendly. I never worry about the quality of the work on either of my current vehicles. A true pleasure to work with. More

Great service My service representative was very friendly and knowledgable. The service of my vehicle was completed an efficient manner. I was provided clear expla My service representative was very friendly and knowledgable. The service of my vehicle was completed an efficient manner. I was provided clear explanations throughout my service. More

Replace converters Disappointed in having to spend this money to replace 2 converters when my car was running great but could not pass emissions. Apparently my model yea Disappointed in having to spend this money to replace 2 converters when my car was running great but could not pass emissions. Apparently my model year has that issue which has since been rectified in later models. Ryan is a great service employee and I will request him in the future. More

Oil Change & Recall Item Scheduled my appointment online which was fast & easy. When I arrived, I was greeted by Terron Henderson. He indicated that the recall issue make ta Scheduled my appointment online which was fast & easy. When I arrived, I was greeted by Terron Henderson. He indicated that the recall issue make take several hours and potentially require my car to be kept overnight. He quickly arranged for a loaner for me. I hadn't been to this dealership previously, having just moved to the Nashville area. Terron made me feel like I bought several cars and was a valued customer. He also texted me throughout the process, which I greatly appreciated. I walked away with a great impression of him and the dealership. More