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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

November 21, 2022

I was very pleased with the service on my car. Jackson was very helpful and gave me a detailed report. Thank you More

by maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson
Nov 23, 2022 -

INFINITI of Cool Springs responded

Hi Maryam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 19, 2022

Every one was absolutely nice. The sales manager Tabatha Fowler resolved all my concern and I was so happy More

by Olu Sanni
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 22, 2022 -

INFINITI of Cool Springs responded

Hello Olu, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 03, 2022

Everyone was absolutely great, great to work with and very knowledgeable of their automobile’s. More

by mwilso50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matson Sanderson
Nov 10, 2022 -

INFINITI of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 31, 2022

Jackson Saxon at Infiniti of Coolsprings assisted with oil change. Everything was done in a timely manner as usual. More

by maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Saxon
Nov 07, 2022 -

INFINITI of Cool Springs responded

Hi Maryam, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 19, 2022

We were very pleased with every aspect of our transaction. Mr. Reames was extremely knowledgeable and personable. We would not hesitate to recommend him or the dealership to our family members o More

by glodie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Oct 24, 2022 -

INFINITI of Cool Springs responded

Hi Glodie, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! Thanks again for the recommendation, and have an amazing day!

October 17, 2022

They were friendly and knowledgable about the car and financing. They went over everything that I asked to go over More

by Mancinimelissa93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning, Glenn Reames
Oct 20, 2022 -

INFINITI of Cool Springs responded

Mancinimelissa93, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

October 14, 2022

Worst dealership I have been in a long time! And I love to buy and trade my cars. My trade was 33k and I was going to purchase a car for 36k online and when they brought me the paperwork it was More

by Megc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Mills
Nov 23, 2022 -

INFINITI of Cool Springs responded

Your service should have been much better. I would like to personally get involved to ensure everything is smoother from here on out. Please reach out at your earliest convenience. Ian Henson General Manager (615)771-7171

October 05, 2022

Efficient , friendly , knowledgeable , clean facility, excellent service , good selection of car choices, on time delivery More

by wonders.finite-0c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wevick
Oct 08, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

September 23, 2022

I was pleased with the service on my vehicle. My car was ready when promised. More

by Stacy.myers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Crosby
Sep 25, 2022 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2022

We had an impressive experience at this dealership. I called to make an appointment, and Ryan Mayfield got me in for a test drive that very afternoon. He was extremely knowledgeable about every vehicle More

by Ktphimu26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mayfield
Sep 14, 2022 -

INFINITI of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing INFINITI of Cool Springs!

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