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INFINITI of Cool Springs
Franklin, TN
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 886 reviews
January 05, 2019
Dealership stepped it up to help us in a emergency While on the way to an out of town funeral, our vehicle experienced a problem on the interstate. We called the dealership , explained our problem, an While on the way to an out of town funeral, our vehicle experienced a problem on the interstate. We called the dealership , explained our problem, and they graciously provided us with a loaner car. They analyzed our vehicle problem and provided explanation for the repair. They could not have been more professional or courteous. More
by billburtman
Employees Worked With
Mark, Ryan Dunning
January 05, 2019
Service I am always impressed with the Service Dept. at Cool Springs Infiniti. They do an excellent job, keep the customer well informed throughout the proce I am always impressed with the Service Dept. at Cool Springs Infiniti. They do an excellent job, keep the customer well informed throughout the process and do not try to sell you services you do not need. In addition, the waiting area is very nice and they provide loaner vehicles. More
by kellymlg
Employees Worked With
Tyron, who I believe is new? He did an excellent job!, Brian O'Connor
January 05, 2019
Very satisfied A welcoming experience overall as compared to other dealerships. They worked with us and were very fair on the pricing and had excellent follow throu A welcoming experience overall as compared to other dealerships. They worked with us and were very fair on the pricing and had excellent follow through with their promises. Thank You. More
by Carl H
Employees Worked With
Steven Wevick
January 05, 2019
Easy, smooth, seemless Mike and Matt did a great job helping me get the perfect car for me. I am so happy to be driving my 2019 QX80 Mike and Matt did a great job helping me get the perfect car for me. I am so happy to be driving my 2019 QX80 More
by Krisann0806
Employees Worked With
Mike (management) Matt Llyons
January 05, 2019
Great service performance Exceptional service with Ryan. It was followed up with a txt and went through the service that was performed. Car was also washed and cleaned. Timing Exceptional service with Ryan. It was followed up with a txt and went through the service that was performed. Car was also washed and cleaned. Timing was great More
by Tb
Employees Worked With
Ryan Dunning
January 04, 2019
Ryan Dunning excellent service Ryan Dunning offered exceptional service on both of our cars. He kept us updated with text messages and called to let us know our car was ready. He wa Ryan Dunning offered exceptional service on both of our cars. He kept us updated with text messages and called to let us know our car was ready. He was efficient in getting both of our cars serviced within two days. More
by jcwest
Employees Worked With
Ryan Dunning
January 03, 2019
Thanks Marc is always efficient with my time and provides a great experience. I thought the cost of the battery replacement was a bit on the high side. I a Marc is always efficient with my time and provides a great experience. I thought the cost of the battery replacement was a bit on the high side. I also think the option for a loaner vehicle should be given online. Fortunately, Marc found something for me. More
by Chesney316
Employees Worked With
Marc Cooper
January 03, 2019
Thank You We wanted to say Thank You to Glen for his expertise and hospitality during our visit.he was easy to work with and very patient. Sincerely, David and We wanted to say Thank You to Glen for his expertise and hospitality during our visit.he was easy to work with and very patient. Sincerely, David and Kim Foster. More
by Kim
Employees Worked With
Glenn Reames
January 01, 2019
Excellent from start to finish! I truly appreciate the integrity and professionalism among the service staff. My experience is always consistent among the staff. They give you the im I truly appreciate the integrity and professionalism among the service staff. My experience is always consistent among the staff. They give you the impression that they enjoy what they do and they want to make sure you have a great experience. More
by VD QX50
Employees Worked With
Trevonne, I think he is a new service advisor
January 01, 2019
60K Mile Service Was a Breeze Love this dealership! Service is always a breeze. This time was no different. Ryan took care of me and never pressured me to get additional servic Love this dealership! Service is always a breeze. This time was no different. Ryan took care of me and never pressured me to get additional services performed (even though he noticed that I could use them). Huge fan of Infiniti of Cool Springs! More
by That One Dude
Employees Worked With
Ryan Dunning
