INFINITI of Cool Springs

Excellent Experience I recommend this dealership and Lenny Laszio as a sales consultant. This team made the experience extremely pleasurable. We are very happy with the p I recommend this dealership and Lenny Laszio as a sales consultant. This team made the experience extremely pleasurable. We are very happy with the process More

It was easy in and out and it was great to work with Jay Gar It was easy to get an appointment easy to get in and out AZ service and Jay Garner was a great person to work with It was easy to get an appointment easy to get in and out AZ service and Jay Garner was a great person to work with More

Return visit for minor issue resolution The dealer had performed some work on my QX56 and a couple of weeks later, I experienced an issue where it was leaking oil. I returned and they immed The dealer had performed some work on my QX56 and a couple of weeks later, I experienced an issue where it was leaking oil. I returned and they immediately took it back, even though I did not have an appointment. I was hoping they could fit me in, but in only 30 minutes, they returned and all was OK, including performing an oil change! The issue had been a crimped rubber seal where the oil filter connects, but they resolved it perfectly. More

Efficient Always a painless encounter. Over my years I have gone to various dealerships and have always told everyone how impressed I am with Infiniti service. Always a painless encounter. Over my years I have gone to various dealerships and have always told everyone how impressed I am with Infiniti service. More

Hard working We had a long visit, but a good outcome. Our salesman Nick was lovely as was the Manager....right on into finance. Could not have asked for nicer fe We had a long visit, but a good outcome. Our salesman Nick was lovely as was the Manager....right on into finance. Could not have asked for nicer fella's to work with and eventually get the job done. Love my car. More

Great dealership We had a great experience at Cool Springs Infiniti. Sales associates were very accommodating and knowledgeable. Staff stayed 3 hours past closing to We had a great experience at Cool Springs Infiniti. Sales associates were very accommodating and knowledgeable. Staff stayed 3 hours past closing to make sure we were taken care properly. More

Service Scheduled 10,000 mile service which I received a text confirming my appointment. I was greeted upon my arrival and all handled professionally and qui Scheduled 10,000 mile service which I received a text confirming my appointment. I was greeted upon my arrival and all handled professionally and quickly. I had requested a vehicle while my vehicle was being worked on and this time, I received a vehicle that was equivalent to what I am driving (QX80). More

Excellent service department! Used to mind taking car in for repairs but we are so taken care of here that I don't mind going at all! It's all explained, they make the repairs/mai Used to mind taking car in for repairs but we are so taken care of here that I don't mind going at all! It's all explained, they make the repairs/maintenance, we use a loaner when needed, the car is washed and we're back in our ride! The service guys and the guys as you drive up in the garage are all great! Wonderful service here at Infiniti of Cool Springs! More

I could not ask for a better experience-very professional! Trey is an excellent service manager. He provided a spot-on cost estimate, great loner, accurate time estimate for the service work and excellent comm Trey is an excellent service manager. He provided a spot-on cost estimate, great loner, accurate time estimate for the service work and excellent communication throughout, thus earning my 5 star review! More

Sales experience I came in after work in late November to do a quick check of the QX60. Fortunately the sales team chose Victoria Mulea to work with me. I explained I I came in after work in late November to do a quick check of the QX60. Fortunately the sales team chose Victoria Mulea to work with me. I explained I have been in sales and traveled for 40 years; I was not emotionally attached to a car and truly wanted something that 'fit my style'. She evidently truly listened (which is a gift for a sales person) and pointed out the features that were important to me; comfort, fit, ease of drive, and benefits. She e-mailed twice, which was just enough to not be a bother. I called in late December to confirm she had the color and packages I wanted. Went in on Dec. 29 to test drive and came back that night with a cash purchase. More