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INFINITI of Cool Springs
Franklin, TN
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 886 reviews
January 16, 2019
Infiniti service Good job, Ryan was very helpful in getting me in and out, loaner car was equal in class to my own car which is rare Good job, Ryan was very helpful in getting me in and out, loaner car was equal in class to my own car which is rare More
by Abcde
Employees Worked With
Ryan Dunning
January 16, 2019
Purchase of Q50 Our experience with Victoria Mulea was 5 Stars from beginning to end ! This lady was very knowledgeable AND personable during the entire purchase proc Our experience with Victoria Mulea was 5 Stars from beginning to end ! This lady was very knowledgeable AND personable during the entire purchase process, from having our car prepped and ready for our test drive to knowing the answer to every question asked, explaining features simply and quickly. The best sales professional I have ever dealt with, without question. More
by tmorley
Employees Worked With
Victoria Mulea
January 16, 2019
Service Great service. Called me before any extra work was done and informed me what needed to be done. Always provides me with a loaner car if service will Great service. Called me before any extra work was done and informed me what needed to be done. Always provides me with a loaner car if service will take several hours. All employees are friendly and courteous. More
by BarbaraJ
Employees Worked With
Mitch Cooper
January 16, 2019
2010 Infiniti FX35 The sales team was very responsive and interactive. Follow ups were done via phone, text and email. Joe Battle took great care of the car and our tran The sales team was very responsive and interactive. Follow ups were done via phone, text and email. Joe Battle took great care of the car and our transaction, and was very professional. More
by Scatman Caruthers
Employees Worked With
Jose[h Battle
January 15, 2019
Pleasant experience My entire experience at Infinity. was pleasant. I was immediately met, with my advisor, given new batteries for my key fobs, asked questions about t My entire experience at Infinity. was pleasant. I was immediately met, with my advisor, given new batteries for my key fobs, asked questions about the service I was there for, and taken to the lounge to wait. Everyone I came in contact with was professional. A few hours later, my clean car was delivered. I have no complaints. As earlier stated, it was a pleasant experience. More
by billburtman
Employees Worked With
Jay Garner
January 13, 2019
Super Fast! My service representative was great. She was very personable and professional not mention very knowledgeable on all service specs given her backgroun My service representative was great. She was very personable and professional not mention very knowledgeable on all service specs given her background in auto services. More
by Isabelle2000
Employees Worked With
Female, usually in front office-covering for a service rep. out for the day.
January 13, 2019
Victoria was very professional and did a great job. Our sales person Victoria Mulea did a great job showing us the different models and features. The only negative was that the final price was marked up Our sales person Victoria Mulea did a great job showing us the different models and features. The only negative was that the final price was marked up by a $1980 CPO fee and $699 Doc fee over what the price shown on the internet listed. More
by Henry37221
Employees Worked With
Victoria Mulea in sales
January 11, 2019
Thursday service Great experience. Service was quick and I was kept apprised of the progress throughout. I appreciate the lounge and the clean restrooms, too. I had co Great experience. Service was quick and I was kept apprised of the progress throughout. I appreciate the lounge and the clean restrooms, too. I had coffee and worked on some papers while I waited More
by Suzy
Employees Worked With
Ryan Dunning
January 11, 2019
Ryan Dunnning The dealer performed work on our QX60, Ryan is a Hard Worker Infiniti should be proud to have Ryan Dunning working with the service team. The dealer performed work on our QX60, Ryan is a Hard Worker Infiniti should be proud to have Ryan Dunning working with the service team. More
by Denise
Employees Worked With
Ryan Dunning
January 11, 2019
Service Always great. Appreciate promptness of work. Mark is always easy to work with and attentive to detail. Appreciate the wonderful customer service at Always great. Appreciate promptness of work. Mark is always easy to work with and attentive to detail. Appreciate the wonderful customer service at the dealership! More
by xxx
Employees Worked With
mark cooper
