INFINITI of Cool Springs

Ive been ripped off by the service department at Infinity Cool Springs. My car drives worse after taking it in for the customary maintenance. The last 3 times, something is wrong with my car that wasn't pr Cool Springs. My car drives worse after taking it in for the customary maintenance. The last 3 times, something is wrong with my car that wasn't present before taking it in. The service manager, Robyn, says her technicians are well trained. Well, they are well trained in making money for the dealership. Find a reputable service in Williamson County TN and spread the word! I wouldn't wish my experience on anyone. If safety matters to you, go somewhere else. More

Bought a 2021 Toyota pickup truck six weeks ago and the battery died twice already. Tried to contact the salesperson who sold me the truck, but no reply. Probably should have contacted the service departme battery died twice already. Tried to contact the salesperson who sold me the truck, but no reply. Probably should have contacted the service department, but I don’t live in Franklin and I needed the truck up and running. Long story short, I paid the local Toyota dealer $862 to diagnose and fix the problem, which turned out to be an aftermarket alarm system that was draining the battery. Won’t ever be going back to Infiniti of Cool Springs. More

Great Service Department would recommend their technicians against any.Quite courteous and quick the best. technicians against any.Quite courteous and quick the best. More

The service department is full of thieves that will up sale you, you if you don't watch out. The leader of the pack..., Ryan Dunning. Don't say you haven't been warned. 4 months... thousands of dollars la sale you, you if you don't watch out. The leader of the pack..., Ryan Dunning. Don't say you haven't been warned. 4 months... thousands of dollars later, vehicle still needs work. More

It was worth the 3 hour drive to your dealership, to purchase our new car purchase our new car More

Steve Kretzer is a great sales advisor. He is very professional, knowledgeable and easy to work with. He went above and beyond to help me find the vehicle that met my needs and expectations He is very professional, knowledgeable and easy to work with. He went above and beyond to help me find the vehicle that met my needs and expectations. I will highly recommend Infinity of Cool Springs. More

The salesperson was very helpful and answered my questions promptly and in a manner that I could understand. He helped eliminate the stress of car buying. questions promptly and in a manner that I could understand. He helped eliminate the stress of car buying. More

The WORST service department in the country. Will NEVER buy another Infiniti. Rude gives them to much credit Will NEVER buy another Infiniti. Rude gives them to much credit More

Very helpful friendly knowledgeable prompt. I was informed all the time that I was there I was informed all the time that I was there More

Second time getting a car serviced at the dealership. . quick responses to keep you in the loop about your vehicle . quick responses to keep you in the loop about your vehicle More