INFINITI of Cool Springs

Excellent Customer Service The sales staff, especially Stephen Kretzer, was excellent in working with me to purchase my new Infiniti. Stephen was patient and very informative re The sales staff, especially Stephen Kretzer, was excellent in working with me to purchase my new Infiniti. Stephen was patient and very informative regarding information that was needed to make my purchase. More

Wonderful I brought my car in to have it serviced. Ryan Dunning was my Service Rep. He always greets my wife and I with a smile. He gets us in and out quickly. I brought my car in to have it serviced. Ryan Dunning was my Service Rep. He always greets my wife and I with a smile. He gets us in and out quickly. He provides us with a loaner vehicle and our car is always returned clean as a whistle. Great Service, Great work by Ryan. I could not be happier. More

Easy purchase It was time to trade in my QX80 so when I looked at the new model with the upgraded interior but still all my favorites I chose to buy another QX80. D It was time to trade in my QX80 so when I looked at the new model with the upgraded interior but still all my favorites I chose to buy another QX80. Dealt with Glen Reames. He made the purchase easy & he is so knowledgeable about all the features. Highly recommend this dealership & the whole Infiniti line of cars are beautiful. More

My cars oil was changed and tires rotated , etc Staff was helpful and efficient. My oil was changed and tires rotated and aligned. My car was serviced and I appreciated the loaner so I went to the Staff was helpful and efficient. My oil was changed and tires rotated and aligned. My car was serviced and I appreciated the loaner so I went to the bookstore More

great service Jay sets a great example of how service advisors should treat their customers. All my questions were answered thoroughly and made sure my experience w Jay sets a great example of how service advisors should treat their customers. All my questions were answered thoroughly and made sure my experience w Infiniti was great. More

Professional exceptional customer care I have owned my car for about 19 months, but during this time I had experienced a slight vibration that was very annoying. After expressing my concer I have owned my car for about 19 months, but during this time I had experienced a slight vibration that was very annoying. After expressing my concerns Corey Worthington, my Service Advisor took ownership of my issue and went all out to pinpoint and resolve the issue. Because of my repeated experience with the issue it was escalated to Paul Bounds who also played an instrumental role in resolving the issue, I am sure there were other personnel working behind the scenes resolve the issue and my thanks goes out to them all. My confidence in the Dealership has grown tremendously as a result of all their efforts, I would be proud to recommend Infiniti of Cool Springs to all my friends. Excellent Job! More

Wonderful job! I have now gone to this Infiniti dealership twice. I previously owned a BMW and was nervous to go to a new dealership but have been so happy! Awesome I have now gone to this Infiniti dealership twice. I previously owned a BMW and was nervous to go to a new dealership but have been so happy! Awesome service and the team is always pleased to assist in every way. Joseph has helped me my first time and Corey Worthington helped me this last time. Both were great! More

Friendly, professional, patient I would recommend you to future customers..I appreciate the knowledge of the salesperson, the explanations of the finance officer, and the service dep I would recommend you to future customers..I appreciate the knowledge of the salesperson, the explanations of the finance officer, and the service department and showroom were great. More

Ask for Joe! You can say thank you later! Considering a car and don’t want to spend all day getting one? Joe is your no nonsense GSD (get stuff done...or something like that). He is honest an Considering a car and don’t want to spend all day getting one? Joe is your no nonsense GSD (get stuff done...or something like that). He is honest and straight shooter. He knows his product too. More