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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

July 23, 2019

Terron, excellent customer service! Terron has taken great care of my car the past 2 times at Infinity Cool Springs! Very happy working with him; friendly, prompt, courteous, knowledgea More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey and Terron, Ryan Dunning
Jul 24, 2019 -

INFINITI of Cool Springs responded

Dawn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 22, 2019

Infiniti of Nashville Service Review Great service! Excellent team especially Joseph battle who led me through the service visit . loaner vehicle service was efficient & p/u service was s More

by PJH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Battle, Dale McCall
Jul 24, 2019 -

INFINITI of Cool Springs responded

Thank you for sharing your response to the quality of service our staff provides! Please don't hesitate to reach out to us if there's anything more we can do!

July 21, 2019

New car purchase Friendly people, easy to work with. Greg did a great job for us. The staff was friendly and not pushy, which is critical to us. More

by Rmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Morgan
Jul 23, 2019 -

INFINITI of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about INFINITI of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

July 19, 2019

Excellent experience, especially for a car dealer Had Steve Wevick as our sales consultant and he was wonderful. Not pushy at all and very good at explaining details about the vehicles. Although More

by Muffinman01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan in managnent and Matt in financing. , Steven Wevick
Jul 23, 2019 -

INFINITI of Cool Springs responded

Hi, thank you so much for your positive comments about INFINITI of Cool Springs! We hope to see you soon!

July 17, 2019

Always a great experience Ryan was great and was able to repair my vehicle in a few short hours so I could be on my way. Infiniti is also quick to offer a loaner vehicle so tha More

by Keepitclean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Jul 19, 2019 -

INFINITI of Cool Springs responded

Hi, thank you so much for your positive comments about INFINITI of Cool Springs! We hope to see you soon!

July 11, 2019

great atmosphere excellent customer service I made my appointment for service for what I thought was today 7/10 Wednesday because I am off today. But in error I selected tomorrow 7/11 when I ma More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Jul 12, 2019 -

INFINITI of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at INFINITI of Cool Springs. We can't wait to see you again, have a great day.

July 09, 2019

They were fast, place was clean, they gave me a clean loaner Terron was great and is always very professional. As this was my first oil change for my new car, I had a lot of questions and he was very patient an More

by Andrea Eaton-Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron
Jul 10, 2019 -

INFINITI of Cool Springs responded

Andrea, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! We look forward to your next visit! Take care!

July 09, 2019

Awesome Service Had a great time working with Terron and the rest of the service department in having service done. Have never had any issues with Cool Springs Infini More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Jul 10, 2019 -

INFINITI of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! We hope to see you soon!

July 05, 2019

Perfect Everything went smoothly from the start until the finish. They even washed my car which I didn’t expect! The Infiniti Dealership will definitely get m More

by dewaynesullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Jul 06, 2019 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

June 30, 2019

Awesome dealership for sales and service Fabulous service during the purchase of my new Infiniti QX60, Victoria and Rania worked together to give us a tremendous deal. I will purchase from Co More

by MississippiGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Milea, Sales
Jul 02, 2019 -

INFINITI of Cool Springs responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, INFINITI of Cool Springs

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