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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

August 08, 2019

Prompt friendly service . Corey kept me informed about services needed and the reason for any delays. I will be returning and requesting Corey for future services and repairs More

by Sepyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey in service department
Aug 09, 2019 -

INFINITI of Cool Springs responded

Hi, thank you so much for your positive comments about INFINITI of Cool Springs! We can't wait to see you again, have a great day.

August 07, 2019

Progessional My sales person, Greg Morgan, was very professional and easy to work with. The finance person made the process very easy. The entire team was easy a More

by Agoodson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Morgan
Aug 08, 2019 -

INFINITI of Cool Springs responded

Hi, we are happy to hear that Greg was able to provide great service to you. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 06, 2019

Super service Went in for routine service on our QX60 yesterday...was greeted immediately and hooked up with Jay Garner who was our service advisor. Jay was awesom More

by Lane4vols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Aug 07, 2019 -

INFINITI of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2019

Fast courteous service Ryan and his team greeted me quickly upon arrival, listened carefully to my concerns and had my car back to me fully serviced and cleaned in under two More

by Vance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Aug 02, 2019 -

INFINITI of Cool Springs responded

Vance, we are so happy to read such a great review about INFINITI of Cool Springs! We can't wait to see you again, have a great day.

August 01, 2019

Buying a new QX 80 Knowlegable salesmen that we’re helping us find the vehicle that fits our needs they also helped in securing the incentives we needed to fit in our p More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Aug 02, 2019 -

INFINITI of Cool Springs responded

Hi Mike, thank you so much for your positive comments about INFINITI of Cool Springs! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2019

Excellent customer service The service department at Infiniti of Cool Springs done a fantastic job on my Infiniti G37 Convertible. I had little wait time and the friendliness sh More

by dewaynesullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Jul 31, 2019 -

INFINITI of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs. We hope to see you soon!

July 29, 2019

Overall service was excellent Great experience overall in all departments. I enjoyed the loaner car I used during the service. Jay Garner is an experienced manager who knows hi More

by MartyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Jul 31, 2019 -

INFINITI of Cool Springs responded

Marty, we are so happy to read such a great review about INFINITI of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a wonderful day.

July 27, 2019

Service My car was serviced for oil change and noise in front end. Servicemen found a bad wheel bearing and Cory kept me updated on everything going on and I More

by Cubbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory
Jul 27, 2019 -

INFINITI of Cool Springs responded

Cubbie, we're glad to hear our staff took such great care of you! Here at INFINITI of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

July 27, 2019

service friendly & fast. could do better job car wash. Do not find giving feedback when needed but do not like to be surveyed every single visit. More

by customer 77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Battle
Jul 27, 2019 -

INFINITI of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 26, 2019

Excellent experience, as always. I've been an Infiniti of Cool Springs customer since 2014. My experiences with the sales team and service department have always been excellent. I r More

by John Nefflen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Jul 27, 2019 -

INFINITI of Cool Springs responded

John, we are glad we could help! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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