Back

INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

Directions

By Type

Showing 886 reviews

October 21, 2019

Service Great Service as usual. I feel like the tire rotation cost is pricey. Especially since I bought my tires there. All else is satisfactory. Thank you More

by Kevinford20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Oct 23, 2019 -

INFINITI of Cool Springs responded

Kevin, thank you! We take our reviews seriously and are delighted to hear about your visit. At INFINITI of Cool Springs we are always striving to do better than your last visit. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 03, 2019

23,000 mile maintenance Service manager very helpful. He checked on me while in waiting area. Explained bill when car was ready. Washed car for me and was very pleased. More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Gardner
Oct 08, 2019 -

INFINITI of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at INFINITI of Cool Springs. Please don't hesitate to reach out to us if there's anything more we can do!

September 21, 2019

Awesome and super helpful Corey at Infiniti of Cool Springs was super helpful. Initially I spoke with Corey over the phone, explaining that my 11 year old Infiniti (that has More

by MsJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
Sep 24, 2019 -

INFINITI of Cool Springs responded

Hello, thank you for sharing the details of your experience with Corey! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing INFINITI of Cool Springs!

September 15, 2019

Great friendly staff The staff from reception to service department was helpful, friendly, and communicated well about the progress of my car services. They even washed my More

by Bowie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale McCall, Ryan Dunning
Sep 17, 2019 -

INFINITI of Cool Springs responded

Bowie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 06, 2019

Regular service Ryan was excellent. Showed me my I needed new tires and was able to work with me on cost. This was something that was not done when i bought the previ More

by Ex35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Sep 09, 2019 -

INFINITI of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! We look forward to your next visit! Take care!

Sep 09, 2019 -

INFINITI of Cool Springs responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! We look forward to your next visit! Take care!

September 01, 2019

Service Department Always Outstanding in Service, Speed and Communication??Why would we ever go anywhere else when the Cool Springs Infinity Dealership, the Location and More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember Service reps name, but he was Outstanding??
Sep 04, 2019 -

INFINITI of Cool Springs responded

Here at INFINITI of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

August 31, 2019

best experience ever We. Arrived late in the afternoon! Our salesman was excellent and tried to show me what I was looking for and my needs! Great crew with all your emplo More

by Infiniti Helen50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kretzer
Sep 02, 2019 -

INFINITI of Cool Springs responded

Thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 31, 2019

Excellent service Dale took care of things right from the start. Had a curve ball thrown at us and he handled that calm and smooth. Kept me informed along the way. He More

by Paul123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale McCall
Sep 02, 2019 -

INFINITI of Cool Springs responded

Paul, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 29, 2019

Outstanding Customer Service Corey was outstanding to work with. I drive an older Infiniti and he was very helpful in diagnosing and fixing my repair. He was flexible with the p More

by Billings4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Worthington
Aug 30, 2019 -

INFINITI of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2019

Stay far away! My husband and I stopped by the dealership without an appointment to inquire about certified pre-owned options. Greg Morgan, Salesman met us in the p More

by Stacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Morgan
...
19
...