INFINITI of Cool Springs

BEST service, care and maintenance for my car! Infinity does a really great job of customer care. I make my appt online, I get a reminder, I come in and know everything will be taken care of AND m Infinity does a really great job of customer care. I make my appt online, I get a reminder, I come in and know everything will be taken care of AND my car is washed/vacuumed! It couldn't get any better than that! More

Great We were very pleased, Mr. Steve Wevick was very attentive to our request and took care of us. Everyone we met at dealership were very friendly. Thanks We were very pleased, Mr. Steve Wevick was very attentive to our request and took care of us. Everyone we met at dealership were very friendly. Thanks Jimmy Calvary More

Had a recall issue with service Had a recall issue and front end alignment issue. Jay Garner was my service adviser. He was very helpful and informed me how long, what was being done Had a recall issue and front end alignment issue. Jay Garner was my service adviser. He was very helpful and informed me how long, what was being done and would check with me while I waited in the showroom. Not only did Jay come in several times to let me know the progress, he went the extra mile and made sure it was covered under warranty as we have a brand new QX60 with only 2900 miles on the vehicle. After completing the work, Jay let me know our vehicle was done and even walked me out to where my car was!! Jay and the entire team at Infiniti of Cool Springs were fantastic! I would recommend them as a dealership that goes above and beyond making the customer happy. Oh, and did I mention they washed my car too? You don't see service that good these days. More

Gets me in & out very quickly— answers any questions i might have. Had a just-issued recall on my car that i had not received notice of yet. They were on top of it! Very professional might have. Had a just-issued recall on my car that i had not received notice of yet. They were on top of it! Very professional More

Joseph went above and beyond in figuring out how to apply my reward points to my bill. He’s a pleasure to work with and always provides great customer service. my reward points to my bill. He’s a pleasure to work with and always provides great customer service. More

Recall part My first visit and it was the best. The people where very friendly and made me feel comfortable. I live 180 miles but it was worth the trip. My first visit and it was the best. The people where very friendly and made me feel comfortable. I live 180 miles but it was worth the trip. More

excellent. I liked the service and zero presher @ cool springs infinity so much,I just traded My 2019 QX60 for a 2020.I am hoping I will like the 2921 model as w I liked the service and zero presher @ cool springs infinity so much,I just traded My 2019 QX60 for a 2020.I am hoping I will like the 2921 model as well. More

I brought in my vehicle based on a mfr recall for a part. I arrived and was greeted promptly and my information was noted. I was asked if I wanted to wait or if I would like to have a loaner while the I arrived and was greeted promptly and my information was noted. I was asked if I wanted to wait or if I would like to have a loaner while the car was in service....wow a free loaner without having to ask. I took the loaner informations and grabbed a hit chocolate from their kick xxx coffee machine and headed out to run some additional errands. Came back when I was notified that the car was ready and returned the loaner and grabbed another hot chocolate and headed home with my vehicle cleaner than I had dropped it off. While I did not have a long interaction the interaction that I did have was positive. More