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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

March 14, 2020

Exceptional service. We were kept informed throughout our wait. Service department was wonderful. Ryan was was knowledgeable and professional and plan to request him for future service. More

by fbaugher53
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Mar 16, 2020 -

INFINITI of Cool Springs responded

Thank you for your great feedback! Our team here at INFINITI of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

March 12, 2020

Fantastic Dealer and Fantastic Sales person Jennifer Morris, made everything so simple and easy I will be a client for life. Jennifer started with easy communication back and forth with texting and then More

by TennesseeCarGuy99
Recommend Dealer
Yes
Employees Worked With
Jennifer Morris (5 Stars)
Mar 13, 2020 -

INFINITI of Cool Springs responded

Thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

March 02, 2020

Relaxing car buying experience We felt comfortable the moment we entered Infiniti of Cool Springs. Julie was eager to help us find a car that met our needs without adding the stres More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Boyd
Mar 05, 2020 -

INFINITI of Cool Springs responded

Carol, thank you! We take our reviews seriously and are delighted to hear about your visit. At INFINITI of Cool Springs we are always striving to do better than your last visit. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

February 27, 2020

I worked with Jonathan Bates as I arrived for my maintenance appointment. He was upbeat and courteous as I began talking to him about the scheduled maintenance work that I needed done. The lounge More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Jonathan Bates
Feb 29, 2020 -

INFINITI of Cool Springs responded

Charlie, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

February 26, 2020

Service experience It is ALWAYS a pleasure working with Joseph for all of our Infinity service needs. He goes above and beyond to make sure we are satisfied. He is one o More

by NanaK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Feb 29, 2020 -

INFINITI of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again!

February 19, 2020

Excellent experience Greg Morgan was our salesperson. He made the experience very pleasant. He explained the process and he showed us the details of the car. Definitely ea More

by Kathey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Morgan
Feb 20, 2020 -

INFINITI of Cool Springs responded

Kathey, we're thrilled to hear about your wonderful experience with us. Here at INFINITI of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! Take care!

February 08, 2020

It's always a pleasure working with Ryan when I bring my vehicle in for service. He is always courteous, timely and thorough. I truly enjoy working with Ryan in the service Dept. Great guy to have on staff. More

by Tb
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Feb 10, 2020 -

INFINITI of Cool Springs responded

We are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 07, 2020

Greg Morgan was the salesman I worked with. He was five star. Had a wonderful experience. Would definitely recommend Infiniti of Cool Springs to anyone looking for a new or used car. More

by brendamahaffey
Recommend Dealer
Yes
Employees Worked With
Greg Morgan
Feb 10, 2020 -

INFINITI of Cool Springs responded

Brenda, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.

February 07, 2020

In buying dozens of cars and trucks over the years this purchase was probably the best. At Infiniti of Cool Springs we were not attacked like vultures by sales personnel. We were able to look around by o More

by Steve
Recommend Dealer
Yes
Employees Worked With
Jesse Nichols, Steven Wevick
Feb 10, 2020 -

INFINITI of Cool Springs responded

Steve, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 28, 2019

Routine service Trey my advisor was exceptionally helpful & courteous Would highly recommend Infiniti of Cool Springs Easy to get appointment & vehicle ready when More

by Dejohnson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey
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