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INFINITI of Cool Springs
Franklin, TN
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 886 reviews
June 19, 2020
Jonathan F and the whole team at Infiniti Cool Springs is phenomenal! A longtime MB customer I was very impressed by the team and the level of customer service! So happy I chose Infiniti! phenomenal! A longtime MB customer I was very impressed by the team and the level of customer service! So happy I chose Infiniti! More
by Sharonm87
Employees Worked With
Jonathan F
June 11, 2020
Great the building was very clean and the staff was Great the building was very clean and the staff was great. At no time was we under any pressure to trade auto. We was impressed with how clean t Great the building was very clean and the staff was great. At no time was we under any pressure to trade auto. We was impressed with how clean the vehicle was when we went on a test drive. More
by Rusty Barrett
Employees Worked With
Matt in finance department he is great., Joel Andrade, Steven Wevick
June 10, 2020
Professional, courteous staff; took care of my vehicle in the amount of time they advised; no extra hidden costs; nice waiting area, with continuous updates on the status of my vehicle. the amount of time they advised; no extra hidden costs; nice waiting area, with continuous updates on the status of my vehicle. More
by Beth
Employees Worked With
I can’t remember his name! And he was wearing a mask. But I’d rate at 5 stars:)
May 25, 2020
I really had a pleasant experience with Infiniti of cool springs everyone was so professional and nice I had an exceptional advisor Stephen K I would recommend all my friends to come to cool springs to buy springs everyone was so professional and nice I had an exceptional advisor Stephen K I would recommend all my friends to come to cool springs to buy a car now are in the future the car I purchase is exceptional and I love it More
by CSherr
Employees Worked With
Stephen K and Garrett manager
May 20, 2020
The best customer service. Every one was very friendly and accommodating. Service on my car was fast. I enjoyed the complimentary coffee and snacks. The waiting area was very clean. and accommodating. Service on my car was fast. I enjoyed the complimentary coffee and snacks. The waiting area was very clean. More
by Coach Fe
Employees Worked With
Larry Starratt
May 19, 2020
Infiniti Cool Springs Bought my QX50 here one year ago. Professional staff in the Service Department. Work completed in timely fashion. Actually got to appointment 30 minut Bought my QX50 here one year ago. Professional staff in the Service Department. Work completed in timely fashion. Actually got to appointment 30 minutes early. Put me line right away. More
by wlgpar72
Employees Worked With
Larry
May 19, 2020
Excellent Sales staff. Excellent Service Advisors Wonderful experience from start to finish. Service Advisor, Starratt, was personable and thorough. Always had my needs and interest in mind. Provid Wonderful experience from start to finish. Service Advisor, Starratt, was personable and thorough. Always had my needs and interest in mind. Provided extra efforts. Will always return to this shop. More
by S. Brooks
Employees Worked With
SERVICE: Larry Starratt, Steven Wevick
May 06, 2020
Professional start to finish We had the opportunity to need a new car during the social distancing of COVID 19. We actually had our mind set on another brand but through a very d We had the opportunity to need a new car during the social distancing of COVID 19. We actually had our mind set on another brand but through a very disappointing interaction we moved on the Infiniti and it was more than we thought we could experience. I called with a very specific need, color, package, etc and Glen the salesman was quick to make it happen. The service was something that I had dreamed of but never expected to experience, but it was amazing. Start to finish the process was exceptional and I would strongly suggest anyone give them a look when shopping for a car. More
by Seth
Employees Worked With
Glenn Reames
April 25, 2020
Awesome Greg Morgan, Carl Helm and Gary in Finance are truly great assets. They worked with me and understood my situation and wanted to sell a car and I want Greg Morgan, Carl Helm and Gary in Finance are truly great assets. They worked with me and understood my situation and wanted to sell a car and I wanted to buy a new car. Cool Springs Infinity is by far the best dealership that I have purchased a car from. More
by lmilite
Employees Worked With
Greg Morgan, Carl Helm and Gary
April 08, 2020
30K Inspection Went in for my 30K inspection on my 2015 Q50. I had expected to have a hefty suggested service quote at the end, in which I did receive a $2400 quote Went in for my 30K inspection on my 2015 Q50. I had expected to have a hefty suggested service quote at the end, in which I did receive a $2400 quote for multiple things. Personally I do most work myself on my vehicle, but I appreciated Mr. Battle taking the moment to explain all of the items suggested on the list and which could be held off for another few thousand miles and so forth. There was never any pressure or push to get any service done as many other dealers of all makes do all too commonly. More
by AlphaTango414
Employees Worked With
Joseph Battle
