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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

August 26, 2020

Fantastic Service. I would highly recommend this dealership t anyone looking for a a vehicle or needing service. 5 stars across the board. Thank you! More

by davidpennantjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Griffith
Aug 31, 2020 -

INFINITI of Cool Springs responded

David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at INFINITI of Cool Springs.

August 11, 2020

I would definitely recommend Infiniti of Cool Springs! The service is unbelievable. My service advisor was Ryan Dunning. He was excellent. He went above and beyond my expectations. The service guys were More

by tritt
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Aug 16, 2020 -

INFINITI of Cool Springs responded

Tritt, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.

August 10, 2020

Great The experience was great and Steve Wevick was a pleasure to work with. I would absolutely work with him in the future when I am looking to purchase ag More

by ktrickey129
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Wevick
Aug 13, 2020 -

INFINITI of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at INFINITI of Cool Springs so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

July 25, 2020

Service Leader, Jimmy, and Advisor, Larry S., took excellent car of me and my car. They are very respectful and helpful. Best in town. Highly recommended. More

by S. Brooks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Starret
Jul 27, 2020 -

INFINITI of Cool Springs responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.

July 16, 2020

They worked very hard to get me the best deal. I had the pleas of working with 3 different people to keep my process rolling. I did not feel abused like I did at Toyota when trying to work with them. More

by mattiecattiewoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Wevick
Jul 17, 2020 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 07, 2020

Took my QX-60 in for rear window washer not spraying and to be serviced. Had Trey as my service writer. He was very informative as to what would be done and approximately how long it might take. R More

by MuffinMan
Recommend Dealer
Yes
Employees Worked With
Trey Billingsley, Joel Andrade
Jul 10, 2020 -

INFINITI of Cool Springs responded

Hello, we're glad to hear our staff took such great care of you! Here at INFINITI of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

July 02, 2020

Best car buying experience. Steve Wevick and Garrett Shrader are superb and professional car salesmen. Comfortable and efficient process. This is my 3rd car from infiniti of Cool Springs. More

by S. Brooks
Recommend Dealer
Yes
Employees Worked With
Garrett Shradee, Steven Wevick
Jul 09, 2020 -

INFINITI of Cool Springs responded

Thank you for your positive review. We're glad to hear that you found our team here at INFINITI of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

June 25, 2020

Always know work will be done on time and not taken advantage of. Extremely professional and always welcome. I never feel challenged when I ask questions about why I needed something replaced. More

by Sereno69
Recommend Dealer
Yes
Employees Worked With
Terron
Jun 29, 2020 -

INFINITI of Cool Springs responded

Sereno, thank you for your great feedback! Our team here at INFINITI of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

June 24, 2020

Waiting area is comfortable with complimentary coffee, water, and snacks..... The staff is always very helpful and friendly (especially Ryan Dunning). Thank you very much for the exemplary service! More

by jennice2005
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Jun 29, 2020 -

INFINITI of Cool Springs responded

Jennice, thank you for your great feedback! Our team here at INFINITI of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

June 24, 2020

Great customer service and she above and beyond trying to get me the care I wanted. She took her time and didn’t seem rushed. More

by emjejo3
Recommend Dealer
Yes
Employees Worked With
Jennifer Morris
Jun 29, 2020 -

INFINITI of Cool Springs responded

Here at INFINITI of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

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