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INFINITI of Cool Springs
Franklin, TN
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 886 reviews
November 03, 2020
The Infiniti Staff is outstanding and the work performed by the Service Department is fantastic! Keep up the great work. Satisfied Infiniti customer, Mary Robinson. by the Service Department is fantastic! Keep up the great work. Satisfied Infiniti customer, Mary Robinson. More
by M. Robinson
Employees Worked With
Terron Henderson
October 28, 2020
Pleasant experience buying from this dealership! Will definitely return in the future for another Infiniti! Tabitha and Jennifer are wonderful ! Calm and relaxing environment and no pressure sales definitely return in the future for another Infiniti! Tabitha and Jennifer are wonderful ! Calm and relaxing environment and no pressure sales More
by donna.fay71
Employees Worked With
Jennifer, Tabitha
October 27, 2020
Very helpful and very timely service. Service department was ready to assist me as soon as I arrived. The waiting area was well maintained and stocked with refreshment to have while you wait. was ready to assist me as soon as I arrived. The waiting area was well maintained and stocked with refreshment to have while you wait. More
by Teacherharvey
Employees Worked With
Ryan Dunning
October 16, 2020
Trey was right on top of things. He knew about the recalled involving our vehicle. We were treated excellent. He put us in a loaner immediately. He texted us with updates . Could not have been more recalled involving our vehicle. We were treated excellent. He put us in a loaner immediately. He texted us with updates . Could not have been more pleased. More
by Bill and Jimmie
Employees Worked With
TREY
October 15, 2020
I took my car in because it had stalled on the side of the interstate with a BCI malfunction error alert. Jay was very helpful in getting the car checked out, recommending service, getting the car detaile the interstate with a BCI malfunction error alert. Jay was very helpful in getting the car checked out, recommending service, getting the car detailed, and getting me back to work quickly. More
by bob
Employees Worked With
Jay Garner
September 19, 2020
I am a returning customer at Infiniti of Cool Springs having bought a CPO Infiniti G37 AWD coupe previously. I called concerning the value of my car on a Friday and was told about a 2019 Q60 AWD coupe th having bought a CPO Infiniti G37 AWD coupe previously. I called concerning the value of my car on a Friday and was told about a 2019 Q60 AWD coupe that sounded exactly what I was looking for. I made a 1:30 appointment for the next day. I live 1.5 to 2 hours drive time away. When I arrived and asked for the salesman I had the appointment with, Mr. Morgan, I was told he was with someone else and was sent to a different person. This salesman sadly told me the car had just sold. I was upset and wanted to see Mr. Morgan. Mr. Morgan told me there is no car held without a contract. So why make an appointment and let me drive 2 hours without a courtesy phone call? The manager tried to show me other cars but they had nothing in stock like the coupe. I learned the sale of a car comes before the customer. Good customer service and courtesy is free. I will not be a future customer there. More
by Gjestice
Employees Worked With
Mr. Morgan
September 15, 2020
Great Customer Service from Trey!!! Nice, clean, sanitized and friendly environment. Did not have to spend a half day waiting on the work to be performed. I was only there for maybe less than two sanitized and friendly environment. Did not have to spend a half day waiting on the work to be performed. I was only there for maybe less than two hours. I would recommend this dealership to anyone. More
by RMandMM
Employees Worked With
Trey Billingsley
August 27, 2020
My car was leaking water onto the passenger side floor when it rained. I had them fix and they did a bad job, left the interior of the roof filthy and charged me 2000% labor VS cost price . I had to bring when it rained. I had them fix and they did a bad job, left the interior of the roof filthy and charged me 2000% labor VS cost price . I had to bring it back shortly after because the problem happened agained. They kept the car for days without any updates until I showed up there unannounced and told me . Now I'm having the issue again and they want to charge me just to test it. Best part is I bought the car from them now I half to shell out 500 bucks every 18 months to fix the sunroof. Thanks Tre More
by tippa838
Employees Worked With
Tre Billingsley
