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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

November 03, 2020

The Infiniti Staff is outstanding and the work performed by the Service Department is fantastic! Keep up the great work. Satisfied Infiniti customer, Mary Robinson. More

by M. Robinson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Nov 11, 2020 -

INFINITI of Cool Springs responded

Hello, thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

October 28, 2020

Pleasant experience buying from this dealership! Will definitely return in the future for another Infiniti! Tabitha and Jennifer are wonderful ! Calm and relaxing environment and no pressure sales More

by donna.fay71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer, Tabitha
Nov 07, 2020 -

INFINITI of Cool Springs responded

Hello! We're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. Thank you, and have a fantastic day!

October 27, 2020

Very helpful and very timely service. Service department was ready to assist me as soon as I arrived. The waiting area was well maintained and stocked with refreshment to have while you wait. More

by Teacherharvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Nov 07, 2020 -

INFINITI of Cool Springs responded

Hello! Thank you so much for your positive comments about INFINITI of Cool Springs! Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!

October 16, 2020

Trey was right on top of things. He knew about the recalled involving our vehicle. We were treated excellent. He put us in a loaner immediately. He texted us with updates . Could not have been more More

by Bill and Jimmie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TREY
Nov 11, 2020 -

INFINITI of Cool Springs responded

Bill And Jimmie, thank you! We take our reviews seriously and are delighted to hear about your visit. At INFINITI of Cool Springs we are always striving to do better than your last visit. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 15, 2020

I took my car in because it had stalled on the side of the interstate with a BCI malfunction error alert. Jay was very helpful in getting the car checked out, recommending service, getting the car detaile More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Nov 07, 2020 -

INFINITI of Cool Springs responded

Bob, we're thrilled to hear about your wonderful experience with us. Here at INFINITI of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing INFINITI of Cool Springs!

October 02, 2020

Ryan and the Infiniti of Cool Springs Service Team are so easy to work with. The level of customer service they provide is truly best. More

by SN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
September 19, 2020

I am a returning customer at Infiniti of Cool Springs having bought a CPO Infiniti G37 AWD coupe previously. I called concerning the value of my car on a Friday and was told about a 2019 Q60 AWD coupe th More

by Gjestice
Customer Service
Recommend Dealer
No
Employees Worked With
Mr. Morgan
September 15, 2020

Great Customer Service from Trey!!! Nice, clean, sanitized and friendly environment. Did not have to spend a half day waiting on the work to be performed. I was only there for maybe less than two More

by RMandMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsley
Sep 16, 2020 -

INFINITI of Cool Springs responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it. Feel free to reach out to us if you need anything. Have a wonderful day.

September 15, 2020

Jose and Tabatha were great to deal with! I highly recommend this dealership because both of them went above and beyond to meet my needs! More

by Meswany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Tabatha
Sep 16, 2020 -

INFINITI of Cool Springs responded

We are so happy to read such a great review about INFINITI of Cool Springs! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2020

My car was leaking water onto the passenger side floor when it rained. I had them fix and they did a bad job, left the interior of the roof filthy and charged me 2000% labor VS cost price . I had to bring More

by tippa838
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tre Billingsley
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