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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

January 25, 2021

Overall I was very pleased with my experience at ,Cool Springs Infiniti. Ryan was very professional and courteous. My car was serviced quickly and efficiently. More

by mstrickland3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Jan 26, 2021 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2021

All was perfect, as usual, however, it was very disappointing to not have a loaner car to use as promised with extended warranty purchase. Very sad. More

by Harold E Petty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Jan 25, 2021 -

INFINITI of Cool Springs responded

Hello Harold, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 22, 2021

This has been out third time working with Glenn Reames. He is patient, so knowledgeable and just a pleasure to work with. I hope he is here for #4. More

by Cacascio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Jan 25, 2021 -

INFINITI of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 21, 2021

Ryan has always been great to work with!! He cares and gives great advice on what our Q60 needs. He makes sure I have a loaner if needed also. Will always take our car here for everything it needs! More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsley, Ryan Dunning
Jan 22, 2021 -

INFINITI of Cool Springs responded

Dawn, we're glad to hear Ryan took such great care of you! We hope we can continue to be of service to you down the road!

January 17, 2021

I had a wonderful experience at Infiniti of Cool Sprints! Everyone was very helpful and went out of their way to help me! Mark was a great salesperson to work with! He was informative and patient! I visited More

by TD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kennedy
Jan 19, 2021 -

INFINITI of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at INFINITI of Cool Springs so helpful in the purchase of your new vehicle. Our team is available should you require any extra help. Take care!

January 03, 2021

Offers world class service...From the start of the Offers world class service... From the start of the greeting to closing with delivery of new car. Then going above the call of service when someone More

by Gabes1034
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Jan 06, 2021 -

INFINITI of Cool Springs responded

Hello, we're so glad that we were able to go above and beyond your expectations! Our team is dedicated to providing top-quality service to every guest. We hope to continue to provide you with amazing care each visit!

December 22, 2020

I must say that this was my best car shopping experience I must say that this was my best car shopping experience ever. The salesperson Jennifer Morris (Sales Associate) was very informative and she answere More

by shirlm1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Morris, Brenda Shelly , David Pierce, Glenn Reames, Steven Wevick, Justin Burdine, Steve Horlander, Nathan Long
Dec 24, 2020 -

INFINITI of Cool Springs responded

Hello, thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

November 24, 2020

Best Sales & Management Dealer Team!Best Full Size SUV Best Sales & Management Dealer Team! Best Full Size SUV QX80 SENSORY! Don't hesitate to contact them and work with them. Purchased our second SUV fr More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Nov 25, 2020 -

INFINITI of Cool Springs responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2020

Always have a great time working with Infiniti of Cool Springs because the staff is so knowledgeable and nice. Have never had a bad interaction with them! Recommend!! More

by TitanUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Garner
Nov 20, 2020 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2020

Another excellent experience at Infiniti of Cool Springs. 100% ! Quality Service Advisor (Larry S.) interactions. Quick response. Good price. Execellent work. Cleanest facility anywhere. Thanks everyon More

by S. Brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Starratt, Steven Wevick
Nov 11, 2020 -

INFINITI of Cool Springs responded

S. Brooks, we're thrilled to hear about your wonderful experience with us. Here at INFINITI of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

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