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INFINITI of Cool Springs

Franklin, TN

4.4
886 Reviews

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

March 24, 2021

The sales team worked well together to provide a great new QX80 buying experience. Special Thanks to Glen Reames, Tabatha Fowler and Matt for coming up with a deal I couldn't walk away from. More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Mar 25, 2021 -

INFINITI of Cool Springs responded

Hi Todd, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2021

Yong Kim did a great job as a new sales rep. The Q50 we wanted to look at wasn’t on the lot, he kept his composure as we tried to find it. After locating in overflow lot our test drive was great and he an More

by jeffprice.ua94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yong Kim
Mar 15, 2021 -

INFINITI of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Have a nice day.

March 12, 2021

Good service. Always take good care of me and my car. The courtesy car is always very helpful and appreciated when having ot schedule and have work completed in a busy day. Definitely appreciate the customer More

by Jgreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunning
Mar 13, 2021 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 03, 2021

Thanks to the team at INFINITI of Cool Springs. A special thank you to Ed Ryan who helped get me into a great vehicle with an amazing deal!! I highly recommend him for anyone considering buying a vehicle! More

by tylerh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Ryan
Mar 05, 2021 -

INFINITI of Cool Springs responded

Hi Tylerh, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thanks for the recommendation, and have an amazing day!

February 04, 2021

I would like to thank Jose and Jennifer in sales. And Ryan in financial they was very nice and I don't have any complaints and I want to thank them for everything that did on selling me that Infiniti Qx8 More

by kenny lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Jennifer and Ryan
Feb 05, 2021 -

INFINITI of Cool Springs responded

Hi Kenny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2021

From start to finish it was a bad experience. The sales manager Matt was to say the least incompetent. After we purchased the qx80 , it was a week later and an email from Nissan corporate, did he send the More

by Markredman
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Feb 05, 2021 -

INFINITI of Cool Springs responded

Hi, whenever we learn that someone had anything less than the very best car buying or service experience ever here at INFINITI of Cool Springs we want to know why and more importantly, what we can do to make it up to you. That’s why we invite you to contact the manager’s office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.

February 02, 2021

* updateI decided to change the rating to a 1.After my * update I decided to change the rating to a 1. After my initial review I was invited to call the dealership. No one took my call or called me back. More

by jmamaral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin. Shon
Feb 05, 2021 -

INFINITI of Cool Springs responded

We regret to learn you did not have a more positive car buying experience with us. If you are willing, please give us a call at your earliest convenience so that we can further address your concerns. We value your business, and hope to speak with you soon.

Feb 06, 2021 -

jmamaral responded

I’d be glad to speak with someone. Who do I call?

January 29, 2021

Mr. Glenn Reame was exceptional.as our Sales Representative. He was professional, pleasantly helpful and anticipated our needs. Our visit was timely and kept as short as possible. Easy in and More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Feb 02, 2021 -

INFINITI of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2021

I have both cars serviced at this dealership. The entire team is awesome- courteous, honest, thorough and very professional!Thanks to all that made the entire process effortless.... More

by carolynfjenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thank you Tim. You’re amazing! Exceptional service , Dale McCall
Jan 29, 2021 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 27, 2021

My coupe was serviced on 1.15.2021 for oil change and tire rotation. Thank you Terron for for your courtesy and concern. There were no issues during my visit. The price was good because there was a speci More

by Gjestice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terron Henderson
Jan 28, 2021 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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