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INFINITI of Cool Springs

Franklin, TN

Overview
Reviews
4.4
886 Reviews
Call Dealership (615) 492-8657
View Awards

211 Comtide Court

Franklin, TN

37067

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Showing 886 reviews

August 27, 2021

Great experience Glen is super knowledgable and friendly. He explained everything about the car to me More

by Mancini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Reames
Report | Print
Aug 31, 2021 -

INFINITI of Cool Springs responded

Hi Mancini, we're happy to hear you had such a positive experience with Glen! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2021

Trey Billingsley provided great customer service. The dealership's waiting area is always clean and stocked with refreshments ie water, pre-packaged snacks for customers and service reps are helpful. Si More

by sauhona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsley
Report | Print
Aug 24, 2021 -

INFINITI of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

August 20, 2021

Infinity of Cool Springs has very friendly and professional service department! I have been a customer since 2015! More

by gromero5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billingsley
Report | Print
Aug 24, 2021 -

INFINITI of Cool Springs responded

Thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We value your repeat business, and look forward to your next visit!

August 14, 2021

We were very satisfied with the service from this dealership! Dalton the Sales Representative was really easy going and very helpful! I would definitely recommend buying from Infiniti of Cool Sp More

by Dillan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton, Rainey
Report | Print
Aug 17, 2021 -

INFINITI of Cool Springs responded

Hi, it really means a lot to us that you took the time to write such a positive review about INFINITI of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

August 11, 2021

Excellent service! Very well managed. Service Advisor was excellent and kept me informed. Promptly completed. More

by jclayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrine Henderson
Report | Print
Aug 14, 2021 -

INFINITI of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 25, 2021

I don’t have anything else to add. The 25 word minimum for this section is rather irritating, so I will not agree to fill out a survey in the future. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Billings
Report | Print
July 13, 2021

This is a fantastic dealership! I was in and out in a new car in less than 3 hours. That is the fastest car buying experience I’ve ever had! Everyone I came in contact with was so friendly and helpful. I wil More

by Sara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wevick
Report | Print
Jul 15, 2021 -

INFINITI of Cool Springs responded

Hi Sara, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 26, 2021

Great sales force. Didn't have what we wanted, but got it from Cincinnati and transported to Cool Springs! More

by Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Horlander
Report | Print
Jun 28, 2021 -

INFINITI of Cool Springs responded

Hi Kim! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, INFINITI of Cool Springs

June 22, 2021

Well to begin with I would recommend this place just for their Customer Advisor (Jose). We liked the car (QX80) from the very beginning but Jose made our car purchase journey very smooth. Great guy to deal More

by Mohit Montu
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jun 24, 2021 -

INFINITI of Cool Springs responded

Hi Mohit, thank you for your kind review; we are happy to pass along your comments to Jose here at INFINITI of Cool Springs! Thanks again for the recommendation, and have an amazing day!

June 22, 2021

My experience at the dealership was excellent. My salesperson, Glenn Reames, was very patient and knowledgeable. The entire staff was great. I love my new QX80. More

by Frazier3673
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Fowler, Ryan Doughty , Glenn Reames
Report | Print
Jun 24, 2021 -

INFINITI of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to Glenn here at INFINITI of Cool Springs! We look forward to your next visit! Take care!

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