INFINITI of Columbus

Shop Elsewhere! I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Vo I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE! More

Steve Graham was great. He listened to my needs and found a car not only in my price range but it was what I wanted. The friendliness of all of the staff was excellent all the way to the finance man. found a car not only in my price range but it was what I wanted. The friendliness of all of the staff was excellent all the way to the finance man. They cleaned the car and explained all the options. Steve programmed everything down to the clock. This was the best car buying experience I have ever had. Thanks Infiniti of Columbus.....................I highly recommend them. G. Steve Curl More

We felt absolutely no pressure at this dealership. Radu was the sales consultant who came out to help us. He was very friendly and professional. We were upfront with Radu that we planned on checking out Le was the sales consultant who came out to help us. He was very friendly and professional. We were upfront with Radu that we planned on checking out Lexus as well. We went out for a test drive and then sat down to go over car specifics and pricing. My husband and I were sure that we were going to overpay, because we don't like to haggle. We knew from the Kelley Blue Book site what would be a fair price for the car. We ended up getting a price better than the Blue Book price. This was without any haggling on our part. Tom in financing also went out of his way to get a rate better than the low rate our bank was offering. I must say that I would definitely recommend Infiniti of Columbus and Radu. By the way, it was not our intention to buy a car that day, but because we felt so comfortable working with Radu and because we liked the EX35, we didn't want to deal with any other salesman or dealership. More

Steve is a very dedicated salesman. He stayed hours after Steve is a very dedicated salesman. He stayed hours after his scheduled time to take care of me and explain all of the functions on my new Infinit Steve is a very dedicated salesman. He stayed hours after his scheduled time to take care of me and explain all of the functions on my new Infiniti. Tom in financing was very personable and a pleasure to deal with. There was no pressure at this dealership to buy a car, they let the quality of the Infiniti sell itself. More