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INFINITI of Clarendon Hills - Service Center

Clarendon Hills, IL

4.8
263 Reviews

263 Reviews of INFINITI of Clarendon Hills - Service Center

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March 18, 2022

Always professional and excellent. Keep you updated with time and gives you unbiased advice. Keep up the great job More

by Malickfaiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Mar 18, 2022 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate the perfect five star rating. We are happy to hear that you experienced such great service! We work hard to ensure that each of our clients has an exceptional experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business. Come see us again soon!

March 07, 2022

Easy, fast, no pressure, comfortable waiting area,,quality work. Explained analysis of car needs for immediate or future attention. More

by Fredhsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Fredhsmith responded

Knowledgeable service rep, friendly, explain things good.

Mar 07, 2022 -

INFINITI of Clarendon Hills responded

Fred, thank you for your review! We are glad to hear that you had such great service! Thank you for choosing Infiniti of Clarendon Hills, come see us again soon!

February 05, 2022

Fabian Jaimes from the Service Dept. was AWESOME!!!! Even when my sales associate drop the ball on my parts he made me and my wife at peace that he would get the job done. He even let us keep the courtesy ca More

by Ajthomas85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Feb 07, 2022 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate you taking the time to let us know about your experience. We are happy to hear that our Service staff was able to create an all around awesome experience for you. We are glad that you enjoyed our services! Please let us know if you need anything further!

January 20, 2022

Place is clean comfortable to stay waiting for your car service is finish . I always go to Infiniti of Clarendon hills for my car service. More

by tgragasin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your positive feedback. Thank you for putting such trust in us! We can't thank you enough for your continued business. We look forward to your next visit!

January 16, 2022

Fabian, scams customers to have unnecessary work done. Do not bring your car to this dealership, they’re dishonest. I brought my car to Clarendon Hills for a routine maintenance service and they texted few More

by OM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Bonifazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Jaimes
Jan 18, 2022 -

INFINITI of Clarendon Hills responded

We are sorry to hear about your troublesome experience. We assure you that all of our service advisors and technicians are highly trained to properly diagnose any issues that may be occurring on our clients vehicles, Please give our Service department a call at (630)-468-9001 so that we can discuss your experience in detail and address the root of the problem. We hope to resolve your issue and will work diligently to create a positive experience for you. We hope to hear from you soon. Thank you.

Jan 19, 2022 -

OM responded

I’ve gone through all the channels for Infiniti of Clarendon hills do make it right. Unfortunately, they never did. It’s been a tiring ordeal since only excuses were given. I’m 100% disappointed and will never recommend this Dealership period.

Jan 19, 2022 -

INFINITI of Clarendon Hills responded

I apologize for what you are going through. I have not spoken with you and have no messages on my phone nor has any receptionist given me a note that you called. Please call me and we can discuss your situation and resolve it. Again, I apologize and await your call. Tony Service Director 630-468-9033

November 26, 2021

I have bought 4 cars from Infinity, I can honestly say they go above and beyond to make sure You are a happy customer. The service Department is the best I’ve ever dealt with. I know I’m in good hands! More

by sjb1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Belmonte, Fabian Jaimes
Nov 26, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your awesome feedback regarding our Service department. We are happy to hear that you always feel so well taken care of by our staff! Thank you for choosing Infiniti Service, we appreciate your business. We hope to serve you for many more years to come!

November 22, 2021

I always appreciate the fact that I can trust Infinity of Clarendon to be honest with me about service and repairs. It is refreshing to know that they are not trying to stick you up. The service did not take More

by Hilliard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your awesome Service review! It makes us so happy to hear that you can put full trust in us. We work hard to ensure that each one of our clients experiences topnotch service! We are glad that you had an all around awesome experience and look forward to serving you again in the future. Thank you for choosing Infiniti Service, we appreciate you!

November 18, 2021

This is the only place I would want to take my car. Exquisitely clean, very comfortable, and fast in completing your service. The professionalism, politeness, and courtesy of all the employees is secon More

by bachoc8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Jaimes
Nov 18, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! It makes us so happy to hear that you are always so well taken care of by our staff and that you feel so at home at our dealership. Our staff works had to ensure that all of our clients experience topnotch service and we are glad to hear that you continuously experience exactly that! Thank you for your business, we appreciate you!

November 15, 2021

Customer service was horrible!!! Communication is Customer service was horrible!!! Communication is horrible!!! I wouldn’t refer my dog here! I will definitely pick another location! Bob as well as h More

by Jrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Bonifazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kauke
Nov 29, 2021 -

INFINITI of Clarendon Hills responded

We are sorry to hear that you were less than satisfied with your most recent experience. All proper documentation was submitted to your warranty company in a timely manner. However, even after multiple attempts, the warranty company did not promptly communicate with us. Though we cannot speak for the warranty company regarding this issue, we do apologize for the delay you experienced. We hope that the fault of the warranty company will not reflect negatively on us. We appreciate your business and hope that you will consider us again in the future. Please reach out to our Service department directly at (630)-468-9001 if you have any further concerns regarding this matter. Thank you.

October 14, 2021

This dealership is trustworthy and proactive in communication when dealing with issues and solutions. Impressed by their strong customer focus. More

by Araible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kauke
Oct 17, 2021 -

INFINITI of Clarendon Hills responded

Araible, thank you for your fantastic feedback. This rating means a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fabulous day!

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