INFINITI of Clarendon Hills - Service Center

1) Promised high-end winter floor mats as part of my car sale - none provided 2) Brand new car has already blown a tire, could not be explained, source of blowout not determined or repaired - $300 new tir sale - none provided 2) Brand new car has already blown a tire, could not be explained, source of blowout not determined or repaired - $300 new tire needed 3) Brand new car, has had a $600 repair for a part that is about 5" in size- labor atronomical! I've had nearly $900 in repairs already for a car that is less than six months old - very frustrated. It seems like it's poorly made and cannot hold up to basic wear. 4) It took two months for the dealer to get the part in - bad communication. I called twice and left messages inquiring about the part. 5) Impossible to get a human on the phone...always voicemails 6) The night I bought my car, was rushed out the door because it was in the evening, so I did NOT get the "new car training" - they told me to come back! $75,000 car and they couldn't spend an extra 10-15 minutes with me to assist me in a quick lesson Overall I've had several negative experiences with this car model & dealer. Very disappointing and I will buy American next time! Cadillac Escalade...I'll be back soon. More

I had an exceptional experience with Infiniti of Clarendon Hills. The customer service through the service department was absolutely A+! The service associate Mike was extremely straight foreword an Clarendon Hills. The customer service through the service department was absolutely A+! The service associate Mike was extremely straight foreword and awesome to deal with. As for the work itself, it's like brand new. I couldn't be happier with my experience at Infiniti and will definitely return for any needs in the future. On a side note, dealerships such as Infiniti of Orland Park should model themselves after Infiniti of Claredon Hills. More

We were on road from Milwaukee to St. Louis when our car demonstrated shifting problems as we exited I-294 at Ogden for gas. We located Infiniti of Clarendon Hills & drove the car there for inspection. Mi demonstrated shifting problems as we exited I-294 at Ogden for gas. We located Infiniti of Clarendon Hills & drove the car there for inspection. Mike Harlow listened to our problem & worked us in during a particularly busy Friday morning. We departed the dealership an hour later with our car completely fixed after they downloaded some computer codes for the transmission. We have had no problems since their work was completed. Thank you to Mike & the entire Service staff of Infiniti of Clarendon Hills! You saved the day for us! More

Once again Mike Harlow and Infiniti of Clarendon Hills server department exceeded my expectations. The work was done on time and at a fair price. The friendly staff is always a pleasure to work with. server department exceeded my expectations. The work was done on time and at a fair price. The friendly staff is always a pleasure to work with. More

Always a wonderful experience at Infiniti! They're super professional and always ready to help you with anything you may need. I went in for an oil change and they were finished super fast. Plus my ca super professional and always ready to help you with anything you may need. I went in for an oil change and they were finished super fast. Plus my car was squeaky clean afterwards! More

The service department at Clarendon Hills has always treated me fairly. I usually never have an appointment, but they always manage to get me in and out in a timely fashion. The work done has always bee treated me fairly. I usually never have an appointment, but they always manage to get me in and out in a timely fashion. The work done has always been excellent. I highly recomend this dealership. They are always very courteous and helpful. More

This was my first experience with the service department at Infiniti of Clarendon Hills. I had high expectations and they met or exceeded them in every way. The work done was thorough and coming out of th at Infiniti of Clarendon Hills. I had high expectations and they met or exceeded them in every way. The work done was thorough and coming out of the detail shop my car looked fantastic. More

Lance has been a great help on EVERY visit. He explains everything very well, helps with every question, and hustles all the time. Truly exceptional service. everything very well, helps with every question, and hustles all the time. Truly exceptional service. More

They go above and beyond to make sure you are satisfied. I have been very happy with their sales and service from the very start. I have been very happy with their sales and service from the very start. More

I was extremely pleased with the customer service that I have received while having service done. Mike and all the associates were very knowledgeable when it came to my questions and concerns. They servic have received while having service done. Mike and all the associates were very knowledgeable when it came to my questions and concerns. They serviced me with great attitude and a smile. I would highly recommend getting your vehicle serviced here as well as considering to buy from this dealership. Definitely worth the drive for me. More