INFINITI of Clarendon Hills - Service Center

Broken side guard Andres Conders assisted me with fixing a broken side guard on our vehicle. He went above and beyond to ensure the job was completely correctly and in Andres Conders assisted me with fixing a broken side guard on our vehicle. He went above and beyond to ensure the job was completely correctly and in a timely manner. He was a true pleasure to work with! More

Great service department and aftermarket department I had a clip for my floor mat replaced and infiniti Welcome lighting installed. Anna from service was great in getting me the part ordered , kept me u I had a clip for my floor mat replaced and infiniti Welcome lighting installed. Anna from service was great in getting me the part ordered , kept me up to date and detailed my car! Dre Korallus and Andres Cordero are great to get any aftermarket work, They quoted me two hours labor, even though it took longer they stayed to their word and did not bill me extra. Even game me a 2017 Q50 Loaner. Only dealership I trust with cars. They have done aftermarket work on my 2017 Q60, 3 other previous Infiniti cars I have owned. Gil from parts always gets the pats fast at a fair price and the aftermarket work is always perfect. I would recommend anyone with aftermarket car accessories and performance parts to call Andreas. Not just for Infinitis or Nissans, They have services for all cars! More

Delivered as promised I called to make an appointment for an oil change and tire rotation, they said it would be quick and easy. When I arrived I noticed a person that whe I called to make an appointment for an oil change and tire rotation, they said it would be quick and easy. When I arrived I noticed a person that when I purchased my car he walked me through everything his name is Henry Kruchko . When he noticed me he came up and said what are you here for, and I said I was here for an oil change and he said let me see what I can do. Before you know it my car was in and out in less than a half hour... Got to love it when somebody tells you something and they deliver as promised ... More

Infiniti Fan for Infinity (based on Service Team) My relationship at Infiniti of Clarendon Hills began when I had to make a decision on my aging I35 two years ago. I purchased my 2011 G37X Certified My relationship at Infiniti of Clarendon Hills began when I had to make a decision on my aging I35 two years ago. I purchased my 2011 G37X Certified Used Car, at this dealership almost 2 years ago.. The person who was most influential in this process was Anna Chmielewska, Service Advisor. I know Anna is not in sales, but she was the driving influence for me to stay with Infiniti. She is extremely personal, professional, wicked smart on cars, understanding, relatable, honest and straightforward each and everytime I get my car serviced. Lately, I had an unfortunate theft of my car and then it was recovered. Both Anna and Fred were there to walk me through a recommendation to send it to Autobody Unlimited in DG, for stellar bodywork and detailing as they were trusted for Infiniti (and they were right). In addition, Anna went above and beyond to be sure my car was mechanically checked out after the incident, and always kept in touch to help me during his stressful time. It is now in fine working order and she always walks me through every step, even on a routine checkup. I will be a customer for life, truly because of Anna. In addition, Fred has always new another huge influence for me. When you buy a car, the service you receive trumps sales, in terms of what matters. Way to go! These 2 are amazing. More

Fast, great, honest service. I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might I took my vehicle in for an oil change, the service director, Tony, dealt with me directly. He informed me of potential service that my vehicle might require soon, but was not pushy at all and very honest (I felt) with my options and time frames for said repairs. The courtesy car wash was exceptional and I plan on returning to Infiniti to complete the repairs very soon. It's hard to find someone who's willing to be honest and upfront, and I felt very comfortable with our interaction. Very professional service department, I couldn't have felt better driving out of their facility. More

Infiniti Clarendon Hills Bill Mullarkey was extremely patient and informative with helping me make my decision on my QX60. Which I absolutely love! The few times I have had th Bill Mullarkey was extremely patient and informative with helping me make my decision on my QX60. Which I absolutely love! The few times I have had the vehicle in for routine service, it has been great. They explain the details of the work before and after. The car is always ready at the time they have estimated and I get a personal call to inform me. Fred was very courteous and professional, More

Came for an oil change, left with a spotless car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car wash. In my experience free car washes are garbage. But when they were done my vehicle it looked spotless, like it was brand new! All around it was a great experience and I highly recommend them. More

Outstanding Experience! The Clarendon Hills Infiniti Dealership treats you like close family (you know, the family who visits and you actually don't mind if they stay for a w The Clarendon Hills Infiniti Dealership treats you like close family (you know, the family who visits and you actually don't mind if they stay for a while). Fred Kempe greeted me with a welcome smile as I stopped in for a routine scheduled maintenance service. After striking a conversation about my next purchase and what I was in the market for, Fred introduced me to Steven Johnson. Steven was very knowledgeable and open to what I was personally looking for in my next car. There was no pressure to buy at any time. Both went above and beyond to make the experience enjoyable and comfortable. I proudly walked out the dealership with a new 2017 Infiniti Q50S! I've been a loyal customer for years and I look forward to keeping the relationship going! If you're in the market for an Infiniti, please stop by and see Steve! His professionalism and dedication to ensuring that you get what you want is unmatched! Also, a special thanks to Jake! More

Horrible EVERY Time GO SOMEWHERE ELSE You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here You would think that after going there a few times they would value me as a customer and show some sort of appreciation, but after my third time here I have had enough! This Tony is a character. He is BEYOND RUDE! Instead of helping me he causes additional problems. Regarding my initial problem, he took care of it, but he did not even have the nerve to even come see me when I came in to have work done on the car. I am sure he is a busy guy, but boy was I wrong he sure had the last laugh when his service department caused another problem with my car. Then to make matters worse I call him for about a week and I leave voicemails and he doesn't respond. Finally I here back from him and he literally raised his voice at me and told me that I accused him of wrong doing then went on and on and on and on and on about how he doesn't like how I am talking to him. Seriously?! How in the world is his joker the service manager!! More