INFINITI of Clarendon Hills - Service Center

Excellent Service From Joe Fruzyna Through Joe Garcia Infiniti of Clarendon Hills, Illinois, is very professional, courteous and attentive to detail From Joe Fruzyna of Management and to the Sales Group t Infiniti of Clarendon Hills, Illinois, is very professional, courteous and attentive to detail From Joe Fruzyna of Management and to the Sales Group to Joe Garcia and the rest of the Service Group. Thank you! More

Great service every time except once because of a rep named Danny in the service department who has no business working at this classy place. If you get him, just ask for Anna because she knows the profe named Danny in the service department who has no business working at this classy place. If you get him, just ask for Anna because she knows the profession, she’s courteous, professional, and easy on the eyes. More

Horrible service Do not use this dealer for service. They damaged my car and took no responsibility for doing so even after showing pictures of the car when delivered Do not use this dealer for service. They damaged my car and took no responsibility for doing so even after showing pictures of the car when delivered at their dealership. It was towed so we had photos by the tow service. Very unprofessional in every manner. More

Infiniti Elite Protection Coverage is Useless Went to this location on Sept. 28th due to the fact that my license plate bulb bracket was broken. I was told that the car was no longer under a “basi Went to this location on Sept. 28th due to the fact that my license plate bulb bracket was broken. I was told that the car was no longer under a “basic” warranty and that the part wouldn’t be covered. I was told that neither the CPO warranty or my Elite Protection warranty that i purchased would cover it due to it being considered “trim”. I explained that it had been replaced once before under warranty. Basically told me that the Elite Protection warranty doesn’t cover this despite the fact that it should. I asked him if he could check on this and he told me that he was “pretty sure” that it wasn’t covered. Way to go on the customer service. Not a happy customer. Will never buy an Infiniti again and certainly not from Clarendon Hills Infiniti. More

Stepping up. Customer-first attitude Just wrote a review about a new (used) car we bought from Infiniti of Clarendon Hills. As many would do, our first stop in the car was to our regular Just wrote a review about a new (used) car we bought from Infiniti of Clarendon Hills. As many would do, our first stop in the car was to our regular mechanic. He stated that the car was "beautiful, but it's going to need a brake job very soon." He suggested we take it back to the dealer. Joe Belmonte's team did a great job..especially Mike Harlow. I don't want to get into anything too technical, but they showed me that the front brakes were fine, and the rear brakes, while worn, were actually well within the parameters for selling the car. However, they wanted our recent purchase to be a great experience. So, even though they were not technically required to do the job, they cheerfully provided a the full (single axle) brake job (for a very steep discount). While they were at it, they also replaced all the lug nuts, did an oil change and replaced the air filter...gratis. What a great, customer-first experience. They even gave me the used brake pads so that I could go "have a chat" with our regular mechanic. Thanks, guys! More

Spectacular Service Anna is great! No matter what the problem is, Anna knows the diagnosis . Immediately. She will explain everything and is so knowledgeable and so good Anna is great! No matter what the problem is, Anna knows the diagnosis . Immediately. She will explain everything and is so knowledgeable and so good at her job. We love Infiniti of Clarendon Hills because we know our vehicles are in good hands. Never pressured, very trusting. Great service department, great customer service! Anna and Tony, keep up the good work!!!!! More

The worst experience with the service department My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explain My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explaining & didn't want to help at all... Because I had a outsider warranty he didn't want to take a chance on it & I never had a problem with this warranty at any other dealership. More

Great dealership Everyone here is friendly and attentive. I will continue to do business here. Service department is great, each of the service advisors. I have no iss Everyone here is friendly and attentive. I will continue to do business here. Service department is great, each of the service advisors. I have no issues or concerns More

"Worth the Trip" We came from Richton Park,IL to purchase our QX60 last June from Bill Mullarkey, " Great Guy". When ever I need service he's the reason I don't hesita We came from Richton Park,IL to purchase our QX60 last June from Bill Mullarkey, " Great Guy". When ever I need service he's the reason I don't hesitate to make the trip back to Clarendon Hills dealership. He'll make sure the staff will take good care of us. We had a issue with our QX60. He and the used car manager explained clearly how to solve the problem and made recommendations. They went out of there way to make me comfortable and even offer a carwash. Thats why its "Worth The Trip" for great service. "I'LL BE BACK" LOL More