INFINITI of Clarendon Hills

I decided to try out the service dept. at Infiniti of Clarendon Hills after a couple of less-than-stellar experiences at other Infiniti stores. Service consultant Lance Groff was extremely helpful in en Clarendon Hills after a couple of less-than-stellar experiences at other Infiniti stores. Service consultant Lance Groff was extremely helpful in ensuring that the service on my FX35 was completed in a timely manner. He went out of his way to make sure all issues were resolved before returning the car to me. The facility was modern and comfortable, and the online service booking was quite convenient. The car was returned sparkling clean. I will definitely return in the future! More

Joe Belmonte was the ultimate sales professional. He took notes on the kind of vehicle I wanted and really listened to what was important to me. He then showed me a variety of vehicles which met my spe took notes on the kind of vehicle I wanted and really listened to what was important to me. He then showed me a variety of vehicles which met my specs. He is vey knowledgable about individual cars and their manufacturers. He didn't try to push his views on me, he let me decide. What was even better is that we had told him that we also wanted a good vehicle for our daughter. And even though our budget was small for that, he didn't stop looking until he found us the second 'perfect' vehicle. Both of us are very happy. Jeremy Mayoral was also great to deal with. He had so much of the work done before we got to his office that (aside from actually writing the check) he made the process painless, effortless and fast. Thanks guys! You really rock and I will highly recommend you to others! Cyndie and Kat Lipka More

It was a very painless process. Everything Lance said they would do they did and in the timeframe he indicated. They found an item of concern outside the 60,000 maintnence list, called me and told me the they would do they did and in the timeframe he indicated. They found an item of concern outside the 60,000 maintnence list, called me and told me the price and I gave them approval to take care of it. I was quite surprised when I picked up the car, that they did the service at charge. (He is given the discretion to do this for good customers).Very nice and this will be where I have all my service work done. More

My experience at Infinti was one of the most positive experiences I have every had at a dealership. I expected them to tell me I need 50 things with no explanation as to why. Lance walked me through ev experiences I have every had at a dealership. I expected them to tell me I need 50 things with no explanation as to why. Lance walked me through every step explaining why the service was recommended and left the decision in my hands. He was never pushy just informative. I will be going back. More

What a fantastic new facility. Everyone was warm and inviting, offering me drink and snack. I was in and out in a courtesy car in no time at all. Lance kept me informed every step of the way and the p inviting, offering me drink and snack. I was in and out in a courtesy car in no time at all. Lance kept me informed every step of the way and the price were, not the cheapest but you get what you pay for and I paid for quality and convenience. Keep up the good work!! More

Joe was a pleasure to work with. He went out of his way to ensure I had a great buying experience, especially since I had my two young sons with me. From the initial introduction to the delivery of the veh to ensure I had a great buying experience, especially since I had my two young sons with me. From the initial introduction to the delivery of the vehicle, Joe was extremely professional. He even provided a mid-day snack for both of my boys. This is my second Infiniti and in 38 months, I will be buying my third from Joe! More

I was on my way to another dealership when I spotted Infiniti of Clarendon Hills. I decided to stop in and see their inventory of a particular used car I was shopping for. After browsing the lot for a f Infiniti of Clarendon Hills. I decided to stop in and see their inventory of a particular used car I was shopping for. After browsing the lot for a few minutes, Bob walked out and introduced himself. Immediately I was taken aback with his professionalism. I wasted no time in sharing with him what I was looking for and where I was heading, just to find out that the other dealership was owned by the same person. Bob searched his inventory and found two cars that qualified my search criteria, and after test driving both, I settled on one. Bob then made the buying process very easy by offering me a reasonable deal that was not difficult to refuse. As a seasoned salesman, he made sure to explain all the important details on the particular car I decided on, some of which I did not think of asking about. Eventually, I purchased the vehicle and very satisfied with the whole deal. So, from just turning into this dealership by chance, to driving away with a vehicle I have always wanted, the whole process took only a few hours. Did I leave any money on the table? As a car buyer, I might have but I am sure the service aspect of the deal will more than make up for that.... free oil changes, road assistance program, free loaner if car is in shop, etc. Kudos to Bob, I would definitely recommend him and would certainly buy another vehicle from this dealership. More

Joe was a great salesman, and the staff were all friendly and knowledgable about their car and company. The facility was very clean, comfortable and accommodating. I was able to get a great price on exactly and knowledgable about their car and company. The facility was very clean, comfortable and accommodating. I was able to get a great price on exactly what I wanted and drove off the same day. I am very pleased with the experience and my purchase. More

Joe Calabrese is a very impressive sale man. He is very honest and patient. He offered a competitive price and answered all my questions. Different than the other dealers, I felt that he is very reliable a honest and patient. He offered a competitive price and answered all my questions. Different than the other dealers, I felt that he is very reliable and trustful, since he gave us the good price but didn't give us too much pressure. It is a kind of rare especially because we are not living in Chicago area and at that time hadn't been to the store. We finally went to this dealer because of this without any hesitation and we indeed received very good service. We went there on a Saturday afternoon, I worried that it is a bit late. But when we arrived, he is already waiting for us. In the store, he explained everything very clearly and if there is any confusion, he asked the technician. We did a test drive before we sign. He explained to us all the details of the paper work and didn't not incur any unexpected charge, the price is exactly the same as we agreed. They allowed us to write a personal check since I was worried that the funds was not available on that day (but in fact it was available eventually). He is very considerate to the customers and this is really a very pleasant experience! --YANGYAN & XUEHAI More

We have followed Mike Harlow and the service staff to Clarendon Hills following their move from the Lisle site - which is actually quite a bit farther from our home. This fact alone speaks to the experi Clarendon Hills following their move from the Lisle site - which is actually quite a bit farther from our home. This fact alone speaks to the experience we have had with their service. We recently have had body detail work completed on our Infiniti FX45. The work was very well done and was completed in a very timely manner. There remains little or no trace of the paint scratches, chipping and paint crackle which necessitated the work. Regarding the price experience this is an overall issue with Infiniti corporate's parts pricing rather than a comment on pricing at this location. More