INFINITI of Clarendon Hills

Kayla was very responsive and attentive to detail. I told her what I wanted, she didn't push a different G37, and found my G . I wanted wood trim but not nav sowe worked a deal that took my concerns told her what I wanted, she didn't push a different G37, and found my G . I wanted wood trim but not nav sowe worked a deal that took my concerns into consideration. We flew into Chicago and Bill had us picked up. Smooth transaction considering being from out off town. Bill finished up the deal Everyone was knowledgable and professional. Kayla got the deal setup and can't say enough of how she made me feel my thoughts and concerns mattered. Same gors for Bill and Assad. Nice service by Assad to give us the G37x 101 class before we left. Class Act! More

I had an excellent experience with Infiniti of Clarendon Hills and most importantly my experience with my sales agent Joe Belmonte. Mr. Belmonte was professional, knowledgeable and a pleasure to work with. Hills and most importantly my experience with my sales agent Joe Belmonte. Mr. Belmonte was professional, knowledgeable and a pleasure to work with. I would certainly return to this dealership based upon my purchase and have recommended Mr. Belmonte to many friends and colleagues. More

Eric was a pleasure to work with and an honest sales person. He showed us all the cars he had that fit our description. Jacob went beyond with his effort to save my vanity plates! I very much appreciate person. He showed us all the cars he had that fit our description. Jacob went beyond with his effort to save my vanity plates! I very much appreciated the effort to fulfill my needs as a customer! All the the employees stayed way beyond business hours to complete our sale and make sure all of our needs were met. I feel comfortable every time I walk into the dealership whether it be to drop off paperwork or simply get my vehicle washed. More

I was very pleased overall with the dealership. Very friendly and all the staff made you feel welcome not just the individual sales person. That is so important that the people at the dealership work friendly and all the staff made you feel welcome not just the individual sales person. That is so important that the people at the dealership work as a team for the customers results. More

Bob, from the moment we met him, went above and beyond. I loved that we negotiated via email as my husband and I just couldn't make it there more than once given our young boys and my husband's schedule. I loved that we negotiated via email as my husband and I just couldn't make it there more than once given our young boys and my husband's schedule. We don't live close to the dealership, so Bob met me close to my home to give me/pick up a loaner when my new car went in for service to have some of the new options added which we had purchased. We would without hesitation recommend this dealership and Bob. More

My wife and I were researching new vehicles and had the JX in our consideration set, so we visited the dealership. My wife wanted to drive the JX, take notes about her experience with the vehicle and then JX in our consideration set, so we visited the dealership. My wife wanted to drive the JX, take notes about her experience with the vehicle and then contemplate which vehicle would be best. Bob gave her a great sales experience. He fully explained every option, knob and button on the vehicle. He took his time and was very thorough. He answered all the follow up questions she had and never rushed us to a purchase. In fact, we walked out of the dealership on our first visit without giving Bob our phone number or even our last name. He couldn't constantly call us and pressure us as we have experienced at other places. After searching through every car in the class, we settled on the JX. Obviously because it was the right car, but also because of Bob. My wife told me she wanted to purchase the JX, but only if we went to purchase it from Bob. It was his patience and knowledge of the vehicle that impressed her the most. Bob focused on her as the car buyer and that meant a lot to her. Most dealers barely acknowledge the women in the transaction. We had many trips to other dealerships where she was ignored! But not with Bob! After our pleasant purchase experience we were introduced to Assad. Another example of high quality customer service. The vehicle we purchased had a lot of "technology" that we had to learn. Assad took the time to help us understand every little gadget. As we have began to drive the vehicle, we have found areas we forgot how to use. A quick drive in to the dealership or a phone call to Assad and we once again are educated on what to do. Assad is attentive, proactive and patient as we learn about our new car. He gives us the insights to how best to take advantage of the features. These two gentlemen come highly recommended from my wife and myself. I may even buy another Infiniti in the near term because of how successful this purchase was. I have bought many cars in my life, but this was the best purchase....by far! More

I had 4 dealers bid on providing a new car, and Clarendon Hills was the winner. Everyone one I dealt with was top notch, Jeff Walker in sales, Assad Hamzeh in going over the new vehicle with us and Bill Har Hills was the winner. Everyone one I dealt with was top notch, Jeff Walker in sales, Assad Hamzeh in going over the new vehicle with us and Bill Harris in administration. They made the process very easy. More

We were in the market for an Infiniti JX. My wife spoke to a friend of hers who strongly encouraged us to call Bob Polanek at Infiniti of Clarendon HIlls. We live in Lisle and have an Infiniti dealer clos to a friend of hers who strongly encouraged us to call Bob Polanek at Infiniti of Clarendon HIlls. We live in Lisle and have an Infiniti dealer close to us, but we decided to take her referral and give Bob a call. Without stepping foot into the dealership Bob and I were able to nail down the deal. Bob was very personable, easy to work with and by far made for the easiest car purchase experience I have ever had. Upon meeting Bob the day I was to pick up the vehicle, I again was greeted with a great experience. Bob introduced me to the owner who personally told me I could call him with any questions or issues; showed me where his office was and made sure I knew who I could call if there was ever a problem. I have never been given that sort of treatment and I hope to have it as I continue my relationship with Infiniti. More

My husband and I visited Infiniti of Clarendon Hills a few weeks ago to look for a new SUV to lease. We initially spoke with Steven on the phone but he was tied up with another customer that day so we we few weeks ago to look for a new SUV to lease. We initially spoke with Steven on the phone but he was tied up with another customer that day so we were introducted to Erik Eckert. Erik was very professional, eager without being over-bearing and was very courteous in listening to our concerns and answering our questions. When he was not sure, he was honest to admit it but also made sure to find out the answer for us. We test drove the Infiniti JX35 and the Infiniti FX. We liked both cars, but we decided to go with the JX35. We had already test drove different SUVs and went to several other dealers prior to coming to Infiniti. After driving the JX and getting the feel of all its luxury, convenience and technology features, it felt right and we knew this was the car we wanted. Now comes the tougher part - the numbers! Erik worked patiently with us to get us a good deal despite not having that much money to put down and finding the combination of color/packages that we wanted. He helped proposed different options together with his Manager, Joe Fruzyna. It took me and my husband a while to think through all the options and to get to that comfort zone but Joe and Erik gave us the time to think it through and patiently answered all our questions. We were very hesistant at first, since this was our first luxury vehicle so it was a huge financial commitment but with Erik and Joe's help, we're glad we made the decision to go with Infiniti. After we made our purchase, Erik called the following week to check and make sure that we're all set and we're enjoying our brand new JX35 - and we sure are! More

The staff of Infiniti of Clarendon Hills truly deserves an appreciation and acknowledgement for their professionalism, attentiveness and competency - from Erik Eckert -our Sales Consultant, Joe Fruzyna -t an appreciation and acknowledgement for their professionalism, attentiveness and competency - from Erik Eckert -our Sales Consultant, Joe Fruzyna -the Sales Manager, Assad Hamzeh -our Delivery Manager and Bill Harris -the Finance Manager. We felt that they listened to our needs, worked with us in order to get us a good deal and courteously followed-up to make sure everything is in order and that we are happy with our purchase. By far, this is the best dealership experience that my husband and I had in so many years. Assad is very knowledgeable, courteous and personable. He really takes the time to make sure you understand and patiently listens and answers all our questions. With all the features that Infiniti has, it can be quite overwhelming but Assad helped made it easy to ease in into our new vehicle. Thanks Assad and keep up the good work! When it comes to dealing with the Finance Manager, I usually encounter a stern and grim personality, not Bill! He was still pretty serious looking but he was also very personable, professional and gladly answered any questions that we had. More