INFINITI of Clarendon Hills

When I first entered into the dealership, I was greeted by the receptionist who then introduced me to Jeff Walker. My first interaction was with Jeff was extremely positive. He asked the right questions by the receptionist who then introduced me to Jeff Walker. My first interaction was with Jeff was extremely positive. He asked the right questions and got me to look at the right car that met my needs. It was the M. I then test drove it. After that, Jeff was extremely supportive of my decision making process, he built further credibility of the Infiniti value and brand. The pricing negotiation was fair and balanced. The final purchase process with Jacob and delivery with Assad was flawless. Overall, I give the dealer experience an A+. More

I walked in the dealership on New Years Day (2013) to speak with a sales consultant that I worked with previously and was told that he was with another customer. Bill Mullarkey approached me and asked i speak with a sales consultant that I worked with previously and was told that he was with another customer. Bill Mullarkey approached me and asked if I was interested in purchasing a vehicle. I told him that I was interested in purchasing a JX35 and I was very specific about the color, features, and options for the vehicle. I also informed him that I was already pre-approved for a great rate (0.47%), and that I was putting down $15-$18k cash at the time of the sale with no trade in. He informed me that there was one vehicle available in the Chicago land area and after speaking with the sales manager, he came back and stated that he could do a trade and get the vehicle for the price that I requested and that since this particular dealership was the largest in the area, he would be able get the vehicle by the next day. He provided his business card and personal email and asked me to follow up with him the next day. I sent an email to both email addresses the next day around 10am on 1/2/13 with the specifics of the vehicle and informed him that it was my last day off from work and that I would be visiting several dealerships that day and to please get back to me as soon as he could about the vehicle. He responded within an hour stating that he would come in earlier and asked me to allow him to be the "best advocate for me so that I do not have to run around all day...let me do the work for you". I contacted a few places and patiently waited 3 hours to hear back from him....no reply. I sent another message around 2pm, stating that I was still sitting at home waiting to hear from him and that I would be leaving out to look at a few cars. I asked that he contact me back before 6pm that evening. He responded about thirty minutes later and stated "I told Steve to get the car. I will call him right now". I waited another three to four hours to hear from him and sent another message asking why he never bothered to follow up with me. He replied back around 6pm stating "Oh I'm sorry, all of the dealers that we contacted didn't respond to us about the car” He then asked if I was committed to Infiniti for my car purchase. I replied and stated that my commitment was in purchasing a new car from this dealership or another one. I also stated that if he knew that, why he didn’t bother to contact me and let me know that he wasn't able to get the car. Also if he was aware of this information, why did he ask "Steve" to get the car if there was no car available??? Why not simply call me or shoot an email letting me know what was going on behind the scenes instead of making me wait and follow up with him through out the day. I feel insulted and I really don't think that he took me seriously about purchasing a car; therefore he didn't follow up with me. I don't know if I would do business with this dealership. It was really a waste of my time, especially on my last day off from work. Signed Very disgusted “potential” customer More

Great dealership. I bought my Infiniti before this dealership opened, but go therefor all my service visits. They are very friendly and the service is great. dealership opened, but go therefor all my service visits. They are very friendly and the service is great. More

Always willing to go above and beyond. Mike is always professional, knowledgeble and always willing to accommodate the customer. I have 2 Infiniti dealers that are closer but I rather drive to this one a professional, knowledgeble and always willing to accommodate the customer. I have 2 Infiniti dealers that are closer but I rather drive to this one any day. More

One of the best Infiniti dealerships I have ever used. The service department is very efficient. The staff is very friendly. They really strive to make the customer happy. I would recommend this dealers The service department is very efficient. The staff is very friendly. They really strive to make the customer happy. I would recommend this dealership. More

Excellent dealership! I have been to a couple different Infiniti dealerships for service & this one is the BEST by far! Ask for Lance if you want this excellent experience. Infiniti dealerships for service & this one is the BEST by far! Ask for Lance if you want this excellent experience. More

Infiniti of Clarendon Hills Service, specifically Lance Groff, have delivered consistently exceptional service at competitive rates. They have helped me over the past year with a number of necessary repair Groff, have delivered consistently exceptional service at competitive rates. They have helped me over the past year with a number of necessary repairs; my car in running like new. Their facility is first-rate and easy to access from major roads/tollway, plus I like the complementary car wash. They are now 'my' dealership--and I confidently recommend them for service. More

George was GREAT to work with. Not pushy like other salesman. A true professional. He made everything run smoothly. Took the time to go over everything with me and my uncle. He even followed came over salesman. A true professional. He made everything run smoothly. Took the time to go over everything with me and my uncle. He even followed came over to program the garage door for me. Great SALES CONSULTANT. More

Everyone at the Dealership went out of their way to make sure that every aspect of acquiring my new car was meet. Everyone was very attentive and strived to make the experience truly exceptional! I woul sure that every aspect of acquiring my new car was meet. Everyone was very attentive and strived to make the experience truly exceptional! I would highly recommend this dealership to everyone - they are the best! More

What a wonderful experience purchasing a car from Bob Ellis at Infinity of Clarendon Hills. From the warm welcome we received upon entering the dealership, to the ease of inspecting the car, driving it Ellis at Infinity of Clarendon Hills. From the warm welcome we received upon entering the dealership, to the ease of inspecting the car, driving it and discussing terms of sale, Bob was very professional. Jake,in fnancing, also was professional, extremely competent and helpful. We will be back for future purchases! More