INFINITI of Clarendon Hills

Assad ordered me Infiniti aftermarket parts with a great price for them and installation. Mike gave me a loaner car while they worked on mine. The car was done sooner than even promised. I got my first free price for them and installation. Mike gave me a loaner car while they worked on mine. The car was done sooner than even promised. I got my first free oil change. They even washed my car and made sure I was satisfied with the work. Mike and Assad kept me up to date with the progress. They made my first service experience with them amazing. The whole team treats you with care and has a passion for perfect customer service. The service manager Tony even contacts you for a follow up to make sure you had a great experience. I would recommend the team at Infiniti at Clarendon Hills to anyone who wants an experience above any other car dealership... Thanks Assad and Mike!! More

Bob Polanek was the Salesman who sold me the Infiniti G37x. Overall my experience buying an Infiniti was amazing. From the minute I walked in to the minute I walked out everyone was extremely friendly an G37x. Overall my experience buying an Infiniti was amazing. From the minute I walked in to the minute I walked out everyone was extremely friendly and made me feel that my business was very much so appreciated. Bob was extremely knowledgable and was able to explain all the features of the car right on the dot. His hospitality and overall friendliness is very much well worth my business in the future. I would absolutely recommend this dealership to anyone looking to buy an Infiniti whether used or new. More

EXCELLENT dealership! I have been to a couple different Infiniti dealerships in the Chicagoland area for service & this one is the BEST one by far!!! Make sure to ask for LANCE for an excellent service ex Infiniti dealerships in the Chicagoland area for service & this one is the BEST one by far!!! Make sure to ask for LANCE for an excellent service experience. More

This Infiniti has very friendly staff! They make you feel like you're part of the family. They never make you feel uncomfortable. They take very good care of you. like you're part of the family. They never make you feel uncomfortable. They take very good care of you. More

I just want to thank Lance for his excellent service, it was a really good experience.He was very friendly,service was fast and I enjoyed the very little time I waited for my car. Thanks Lance! was a really good experience.He was very friendly,service was fast and I enjoyed the very little time I waited for my car. Thanks Lance! More

Pros: Outstanding. Excellent. Top notch. Worth the extra drive from the Lake County. Cons: I challenge you to go there and find one. Eric, the Sales Manager (didn’t catch his name), Jacob, and Assad wen drive from the Lake County. Cons: I challenge you to go there and find one. Eric, the Sales Manager (didn’t catch his name), Jacob, and Assad went above and beyond to make me feel truly special. This was the best experience ever I’ve had at a car dealership by far. Eric pulled the used cars I was interested in inside so that we could look at them in the warm indoors. Earlier that day (Mar 1), I drove from OH and was having a “long” day overall. I have to say that I wasn’t on my best behavior that evening yet Eric never lost his cool and was very courteous and helpful. When it was looking like the closing time was coming up, Eric and the Sales Manager offered that I take the car home for a day to see how I like it and discuss with my wife. I actually ended up buying the car that same night (they stayed open until 10PM for me) so I didn’t take them up on their offer but the gesture was appreciated nonetheless. They were so upfront with me price wise that the “negotiations” were minimal and stressless. They got me out of there in record time. Jacob made the financing portion of the process as seamless as I’ve ever seen. The extended warranty package I purchased was reasonably priced and made sense, I’m glad I bought it. Assad did a great job delivering the vehicle. He also helped me select some reasonably priced accessories. Eric in Parts was nothing but helpful when I managed to forget the wiper blades I just bought a few days later. By the way, the blades were half the price compared to a dealer in Lake County. I do not want to mention names, but will say that this dealer is head and shoulders above the other guys in the Chicago area. They secure great talent and motivate them to take care of the customer. I will recommend the Infiniti of Clarendon Hills to everyone I know. Keep up the good work! More

Service was prompt, professional and personable. I was treated with respect. The listening skills of Lance, my service consultant and his patient, informative answers to my several questions were excepti treated with respect. The listening skills of Lance, my service consultant and his patient, informative answers to my several questions were exceptional. He personally followed through with every step of the service of my car and even escorted me to the car when service was completed. I have never had so much attention paid to my comfort, service of my car and my understanding of that service. Everyone was hospitable. Just amazing in every way, and I am a tough critic. More

Great experince.Lance was very professional. He greeted me when I dropped the car off and when I came back to pick it up. He walked me to the cashier and answered any questions I had. All was done as outli me when I dropped the car off and when I came back to pick it up. He walked me to the cashier and answered any questions I had. All was done as outlined and in the timeframe promised. He went ahead and rotated the tires at N/C to save me having to make an appointment at the tire dealer where I bought the tires (I get free rotation and balancing at the Tire Dealer) this was very much appreciated. More

Mike always offers the best service and keep me updated on what's going on with my car. I never feel rush when I bring my car there. on what's going on with my car. I never feel rush when I bring my car there. More

Went in for post sales installation of accessories and a software update that the car indicated it needed. Some of the accessories were fitted however the dealership had received the wrong mud guards for m software update that the car indicated it needed. Some of the accessories were fitted however the dealership had received the wrong mud guards for my vehicle so I will need to visit again when correct product is delivered. Everything else was fine...loaner car available, software update completed and my car was cleaned. Thanks Infiniti of Clarendon Hills! More