INFINITI of Clarendon Hills

From the minute my husband and I walked in, Jeff welcomed us and got us test driving a car within the first 10 minutes. He has a warm, laid back personality and we felt very comfortable working with him....t us and got us test driving a car within the first 10 minutes. He has a warm, laid back personality and we felt very comfortable working with him....there was no pressure. He actually made the whole process very enjoyable from start to finish and I've never previously enjoyed going through the painstakingly lengthy process of buying a car. He brought us water, chocolate covered fruit from somewhere ;) and was very humorous throughout....and then I think Bill handled our paperwork (the one who had the great smelling office) and that was organized and fast and he also had a warm personality. Overall, I would highly recommend this dealership, and Jeff to anyone looking to buy a car. Thank you Jeff!. More

I have taken my car to Infiniti of Clarendon Hills for service and had always had a great relationship with the service providers - Mike Harlow is phenomenal. Therefore, when it came time for me to purch service and had always had a great relationship with the service providers - Mike Harlow is phenomenal. Therefore, when it came time for me to purchase a new car, I thought first to go to Infiniti of Clarendon Hills - BIG MISTAKE!! The original prices quoted to me were extremely high. On a G37x, their quote was $497/month (lease) vs. Infiniti of Naperville's initial quote of $390/month. On the FX, they quoted $645 vs. $540. Only when I countered with Infiniti of Naperville's quote did they reduce their price. Rather than giving a good price upfront, they adopt the sales approach of start high and try to squeeze every dime out of the customer. Eventually, they did reduce their price based on the Naperville quote, but I was on the fence as to what do to - on one hand, Clarendon Hills is more convenient - on the other, Naperville was straight with me from the beginning. While I was deciding whether or not to go with Naperville or Clarendon Hills, I received a voice mail from the sales person telling me that if I bought from Naperville, they would not provide me with free oil changes or car washes. While this was intended to coerce me into choosing Clarendon Hills, all it did was turn me off completely. I have been servicing my previous car at Clarendon Hills, and my family has purchased five Infinitis in the last ten years (this was #6). This is how they treat loyal Infiniti customers!!! Despite Clarendon Hills being much more convenient of a location for me, I went with Naperville because (1) Clarendon Hills' initial price quote was insulting and obnoxious and (2) playing the oil change/car wash card was beyond poor customer service. Overall, my issue is not with my individual sales person - I think the problem with the management, and unfortunately, their sales reps are being coerced into providing bad customer service. Drive a few extra miles and go to Infiniti of Naperville. It's worth avoiding all the nonsense that you'd deal with at Clarendon HIlls. More

Not sure of the value for this 60,000 mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain bu mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain but I was not satisfied. This survey is too detailed to finish. More

I was pleasantly surprise at how Bob Polanek was able to help me get into a new G37. At Motorwerks I felt mistreated and disrespected by the lack of interest in keeping me as a client. Bob was very profe help me get into a new G37. At Motorwerks I felt mistreated and disrespected by the lack of interest in keeping me as a client. Bob was very professional in treating me with the utmost respect.He help me more then what I could have imagined.Bob was very informative and friendly. Bob made this experience very uplifting,after being dissatisfied and almost giving up on purchasing a new vehicle.At Clarendon Hills they gained a new customer in me that will highly recommended them to family and friends. More

My service for oil and a brake check on Saturday was seamless. Mike Harlow is honest, expert, and always takes great care of me and my car. I would highly recommend Infiniti of Clarendon Hills. The wait seamless. Mike Harlow is honest, expert, and always takes great care of me and my car. I would highly recommend Infiniti of Clarendon Hills. The waiting area is comfortable, and the staff always provides communication about what is happening with the car, timing of the repair, costs, etc. Best wishes, Ann Ross More

I bought a Pre-owned BMW X5 and Joe Calabrese helped me all the way and made my purchase experience one of the best. From making my first call to him to securing the vehicle was all done within 24 hours. H all the way and made my purchase experience one of the best. From making my first call to him to securing the vehicle was all done within 24 hours. He listened to my every need and made sure I am satisfied from all aspects. I will be contacting him for my next vehicle QX56. More

Great team to work with, they all worked hard to make our buying experience one to tell all our friends about.Joe was very friendly an upbeat, Peter came through and delivered a great deal, Jake was very inf buying experience one to tell all our friends about.Joe was very friendly an upbeat, Peter came through and delivered a great deal, Jake was very informative and helpful, last but not least Assad completed the overall great experience with patience and professionalism. Thank you guys! I'LL BE BACK! Dan P. More

Worked with Bob Polanek on the purchase of my G35x. I am from out of town, and was working with Bob was such a great experience. The car was not yet posted online, and Bob took pictures of everything I need from out of town, and was working with Bob was such a great experience. The car was not yet posted online, and Bob took pictures of everything I needed to see on the car, the good and the not so good. He was honest and upfront about all the details and great to work with when we came in to pick it up. Great service. More

I recently bought a used 2012 Jeep from Jacob and Brian. I enjoyed working with them as they were friendly, respectful, and answered all of my questions. I enjoyed working with them as they were friendly, respectful, and answered all of my questions. More

Joe Calabrese and the Infiniti Claredon Hills store provided a professional shopping experience. I have 3 young children and Joe understood the importance of reducing the time it takes to purchase a n provided a professional shopping experience. I have 3 young children and Joe understood the importance of reducing the time it takes to purchase a new vehicle. Joe made the process very easy for us, he was extremely courteous and fair on price. The entire staff was a pleasure to work with and the show room and waiting area are top notch. I love my new vehicle and will definitely go back to Joe & Infiniti of Clarendon Hills for additional car needs. More