INFINITI of Chattanooga

Let me start by saying this was one of the best, efficient, and thorough process I've ever experienced at a car dealership. These folks were responsive and totally accurate with vehicle description. efficient, and thorough process I've ever experienced at a car dealership. These folks were responsive and totally accurate with vehicle description. I appreciate this as I was buying the vehicle from another state and before driving to see it in person wanted to be assured of the overall condition. Jen, Steve, and Mark all made us feel at home and at ease. The entire process went smooth and was in and out to continue my day. Thank you all for a great experience to start enjoying my new ride! If you need a new or used car be sure to check out these folks as they will make you feel at home and take excellent care of you! More

The Service Advisors are becoming more diverse, since I have been coming to this location. Which I hope will continue to grow. have been coming to this location. Which I hope will continue to grow. More

Always there to advise and assist. Service was fast and great, would recommend this company to others. great, would recommend this company to others. More

The dealership was clean, service was sufficient with a friendly smile that will keep me coming back. friendly smile that will keep me coming back. More

Very expensive prices for service not required in the Very expensive prices for service not required in the authorized original Manuel issued with the Infiniti. Very expensive prices for service not required in the authorized original Manuel issued with the Infiniti. More

Had a GREAT experience would recommend to anyone. Looking forward to buying another vehicle in the future. Also.. they have a great inventory. Love the dealership Looking forward to buying another vehicle in the future. Also.. they have a great inventory. Love the dealership More

ALL the staff in Chattanooga were exceptional. The work ethic specifically of Jennifer, her follow-up and people skills is the reason I returned to this dealership again! I was looking for used, ended up w ethic specifically of Jennifer, her follow-up and people skills is the reason I returned to this dealership again! I was looking for used, ended up with new -leased vehicle. More

I enjoyed my service experience. The service rep and staff are very kind and personable. The service team does a good job taking care of my vehicle. staff are very kind and personable. The service team does a good job taking care of my vehicle. More

WORST CAR DEALERSHIP EXPERIENCE I'VE EVER HAD!!! WORST DEALERSHIP EXPERIENCE I'VE EVER HAD!! After test driving a 2016 Dodge Dart at Infiniti of Chattanooga, I was HARASSED multiple times a day by ph WORST DEALERSHIP EXPERIENCE I'VE EVER HAD!! After test driving a 2016 Dodge Dart at Infiniti of Chattanooga, I was HARASSED multiple times a day by phone, texts, voicemails, and emails for a week! I only came in to TEST DRIVE the Dodge Dart because I was shopping around for a new car, I DID NOT come in to BUY the Dart that day! However, Nick Pistone and Mitch Thane could not understand that we were ONLY wanting to TEST DRIVE it! They kept us in their office for over 2 hours trying to pressure my boyfriend and me into buying the Dart that day! They also lied to us, saying I was "required to buy GAP insurance" which wasn't true! Several days later, my boyfriend emailed Mitch and told him we were not interested in buying the Dart. Still, the next day, he called my boyfriend and later called me at work! After finally blocking Mitch's number, I then began receiving calls from Jennifer, begging me to come in and buy the Dart! She said it had been "shipped off to auction, but it wasn't too late for them to call and have it brought back for me to buy it!" Also, another LIE! The Dart was still sitting in the dealership lot the next day! This dealership does NOT care about its customers, only about making a profit!!! More

Parts service excellence I live in Missouri & had went out to Chattanooga for work. While there I purchased some maintenance parts. In all the check out process I forgot some I live in Missouri & had went out to Chattanooga for work. While there I purchased some maintenance parts. In all the check out process I forgot some items. Didn’t find out until I returned to Mo. Called the parts department & they shipped them to me for free! Honest guys & great service! Thanks so much! More