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64 Reviews of INFINITI of Boerne - Service Center
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March 24, 2021
I took my wife's 2019 QX80 in for some service work in March 2021. Shawndy Buckorn was the service rep that assisted me. Shawndy went way beyond good customer service. Her customer service was fantastic a March 2021. Shawndy Buckorn was the service rep that assisted me. Shawndy went way beyond good customer service. Her customer service was fantastic and greatly appreciated. I shared this information with the Service Director, Christina Thomas, and Infiniti of Boerne General Manager, Greg Warrick. They appreciated the feedback but had the gall to make my Infiniti of Boerne even better with their pleasant demeanor :) . Many thanks to Shawndy, Christina and Greg. More
by Fred from Horseshoe Bay, Tx
Employees Worked With
Greg Warrick, Shawndy Buchhorn, Christina Thomas
February 14, 2018
First Class Treatment I tend to be a very detail-oriented person. In my profession, dealing with someone like me would drive me crazy. I'm the customer who hears the slig I tend to be a very detail-oriented person. In my profession, dealing with someone like me would drive me crazy. I'm the customer who hears the slightest or faintest odd noise, makes a note of it, and waits until I have a list of several issues before bringing it in for evaluation. Each time I bring my g37 to Infinite of Boerne, they treat me as if I'm the most important customer they have and as if each of my complaints is a valid and potentially fixable issue. The past 2 visits I have had Jose as my customer service manager. He was literally waiting to open my car door as I pulled up. He takes every concern of mine extremely seriously and never makes me feel dumb about the minutia that worries me. His past experience as a mechanic is also invaluable, as he knows the ins and outs of these vehicles. The dealership is extremely generous. They handwash your car without being asked, and I'm pretty sure they clean up the interior, but have never even mentioned it. They gave me a loaner each visit requiring some repair, which also costs them money! I kept the loaner, no questions asked, until every single issue was evaluated thorougly, fixed if needed, and I was completely satisfied. They have come to my house to pick up and drop off my vehicle, and this last time, they even met me out in an area I was scheduled for a meeting (thanks to Christina!). I couldn't be happier with the service, the prices, the people at the dealership, and the peace of mind I have. I will miss this place when we move from San Antonio . To Infinti of Boerne, thank you for everything! More
by AdamF83
Employees Worked With
Jose Rodriguez, Shawndy Buchhorn, Christina Thomas
November 24, 2017
First Class level of care and service I've had my car serviced at Infiniti of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant man I've had my car serviced at Infiniti of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant manager, Shawndy, have blown my expectations out of the water. They provided me with a complete sense of confidence and relief each time, receiving comprehensive inspections, quick and accurate diagnosis of any issues, and efficient repairs. Costs are slightly higher than what you might expect at a local garage, but the level of service, care, confidence, and peace of mind is well worth it and has me looking forward to any of my vehicle's future visits. More
by AdamF83
Employees Worked With
Shawndy Buchhorn
July 09, 2017
Best customer service i have ever had We bought a used chev from Infiniti of Boerne . Mr. Rob armstrong was our sales person. He was very respectful, kind and went the extra mile to make We bought a used chev from Infiniti of Boerne . Mr. Rob armstrong was our sales person. He was very respectful, kind and went the extra mile to make me happy. We ended up having an issue with our car not to long after we bought it. we call mr. Armstrong and He took care of us right away. He went above and beyond to fix the issue . Although a loaner wasn't supposed to be provided to us , he took that extra step to make sure we weren't left without a car. There is not one bad thing i can say about infiniti of boerne. I give them a five star rating and will only purchase vehicles from there dealership. More
by Nmurzea
Employees Worked With
Rob armstrong
