INFINITI of Birmingham

Infinity of Birmingham has an amazing sales staff and wonderful customer service. They always take great care of me and my family! wonderful customer service. They always take great care of me and my family! More

I will always take my QX80 to Infiniti of B'ham as they have never not gone over the top to make my routine checkups as easy as could be. I've never had even the smallest issue come up in my 10 yrs of goi have never not gone over the top to make my routine checkups as easy as could be. I've never had even the smallest issue come up in my 10 yrs of going there! More

WE were looking for a nice QX60,which we located at Car Gurus. Tiffany was diligent in her work to secure the vehicle so that we could purchase. She offered us a great price and the Infinity is super ni Gurus. Tiffany was diligent in her work to secure the vehicle so that we could purchase. She offered us a great price and the Infinity is super nice. THANKS to her and the dealership. More

⭐⭐⭐⭐⭐ I have been a customer of Infiniti of Birmingham for several years and have generally had excellent experiences with both the sales and service departments. Recently, I experienced a cooling syst for several years and have generally had excellent experiences with both the sales and service departments. Recently, I experienced a cooling system issue with my 2017 Infiniti QX50 that required multiple visits and became a frustrating situation. After an initial repair for leaking heater hoses, additional cooling system concerns led to the discovery of a leaking radiator. As a customer, it was difficult to face the possibility of another major repair so soon after the first one. What ultimately made the difference was the professionalism and commitment of Service Manager Crue Carter. Crue took the time to review the repair history, listen to my concerns, personally investigate the situation, and provide detailed explanations regarding the diagnosis. Most importantly, he went above and beyond by advocating on my behalf and securing factory goodwill assistance that covered the radiator replacement. While no one enjoys unexpected vehicle repairs, I believe true customer service is revealed when challenges arise. Crue demonstrated integrity, professionalism, and a genuine commitment to customer satisfaction. His efforts turned a frustrating experience into a positive resolution and restored my confidence in Infiniti of Birmingham. Thank you to Crue Carter and the Infiniti of Birmingham team for standing behind your customers and working toward a fair outcome. That level of service is appreciated and remembered. More

Ray was great! And so professional! I highly recommend Ray. This had been one of the greatest car purchase experiences I’ve ever had And so professional! I highly recommend Ray. This had been one of the greatest car purchase experiences I’ve ever had More

We were greeted very quickly. Ray, our salesman was very polite and had a very calm demeanor, which is wonderful when purchasing a car. It was a very smooth experience. Ray, our salesman was very polite and had a very calm demeanor, which is wonderful when purchasing a car. It was a very smooth experience. More

Buying a car from Bham Infinity was an all around great experience!! Starting and ending with Tiffany Williams, my sales person. She dots every i and crosses every t before you even have time to ask. She experience!! Starting and ending with Tiffany Williams, my sales person. She dots every i and crosses every t before you even have time to ask. She is thoughtful of her client every step of the way. She never leaves you wondering as she walks through the entire process full of patience!! And not being a techy person…… I really needed this!! She totally wowed me when she called me in response to an inquiry I made thru Costco about a car. After hearing a description of the car I was looking for, she sent me 3 videos of cars on the lot that fit my description! She nailed it on the head. The videos were perfect!! So, I met her at the dealership to take a look myself. We went for a test drive. After a long day and narrowing it down to 2, she did not pressure me , but let me sleep on it. The next morning she drove one car and I drove the other to my house to make sure the car would fit into my garage. It did! My time with Tiffany was as if we were just hanging out together enjoying one another’s company. In the end, before I drove off the lot a VERY satisfied customer, she sat in my new car with me to make sure my phone was connected to the car, that all safety features were on and that I could navigate myself through the electronic side of the car. But thankful for my new friend😜! I cannot say enough good things about Tiffany and my experience with buying a new car from Infinity of B’ham!! It is such a friendly up beat environment where the people enjoy working together and pleasing their people. The Sales Manager, Julius, and Finance Manager, Luke, were just as patient with us and sealed the deal perfectly!! We spent more on the car than we had planned but it was worth every last penny of it!! And, before leaving, we enjoyed having an opportunity to grab some dinner boxes from Guthrie’s for Tiffany to share…… she (and many others) went the whole day without eating! Craziness! So dedicated!! She called me the next day so thankful that I was her customer!! If she only knew what a TRUE angel sent by God she was to me! I know I would still looking if it wasn’t for those 3 videos! More

Tiffany is the best she kept in contact I never felt so with a sales person like that. Her energy just made me feel like I had to do business with her very sweet kind heart person. If I had to do it again with a sales person like that. Her energy just made me feel like I had to do business with her very sweet kind heart person. If I had to do it again she’s the one I want. I feel like she is family cause she wants the best for hard working people. Good job Tiffany keep up the good work More

Tiffany and the whole team were great to work with I would definitely recommend Infiniti Birmingham. would definitely recommend Infiniti Birmingham. More

From the moment we walked in, it was great customer service from Tiffany! She’s so friendly, honest, and made the whole process easy and stress-free. I really appreciate how helpful and straight forwa service from Tiffany! She’s so friendly, honest, and made the whole process easy and stress-free. I really appreciate how helpful and straight forward she is. I’ve purchased vehicles in the past from other dealerships but NEVER had a Sale Consultant so friendly, helpful and honest (over the phone and in person). Answered all my questions without feeling rushed. If you’re looking for great customers satisfaction, I highly recommend Tiffany Wiliams! She made sure b4 I left I was completely satisfied with my deal. Thank you again! More