INFINITI of Birmingham

I had an amazing experience when I came in to look at options for a family vehicle. From the moment we arrived, Malik provided outstanding service. He was incredibly patient, took the time to understand options for a family vehicle. From the moment we arrived, Malik provided outstanding service. He was incredibly patient, took the time to understand our needs, and never made us feel rushed or pressured. His approach was a breath of fresh air compared to other luxury dealerships we visited earlier that day. Malik’s professionalism, knowledge, and genuine care for his customers truly set him apart. Because of him, we have no doubt that we’ll be back to purchase our family vehicle here. If you're looking for top-tier service and a hassle-free experience, ask for Malik—you won’t be disappointed! More

Jason did a great job for me ! Everyone was so kind and helpful. I traded an Acura because the people at King Acura are very rude from the sales manager to the finance manager to Everyone was so kind and helpful. I traded an Acura because the people at King Acura are very rude from the sales manager to the finance manager to service department. Everyone at Infinity gets 5 stars from me !!! More

Tiffany was incredibly helpful and knowledgeable throughout my entire purchasing experience, She patiently answering all my questions and ensuring I felt comfortable with the purchase of my QX80. Sh throughout my entire purchasing experience, She patiently answering all my questions and ensuring I felt comfortable with the purchase of my QX80. She went above and beyond to find the perfect solution for my needs, making the process seamless and stress-free. I would highly recommend her and will be using her in the future!". More

Malik was kind and professional. My purchase experience was great. He answered all my questions and ensured I had all the information I needed after the purchase was complete. Luke w My purchase experience was great. He answered all my questions and ensured I had all the information I needed after the purchase was complete. Luke went above and beyond to ensure I got the best rate during the financing process, he made the experience a great one for me! More

Earl Kidd was a great sales person. He was very polite and kind. Demonstrated the car so that we could understand all of the bells and whistles. He took us through all of the ends and o He was very polite and kind. Demonstrated the car so that we could understand all of the bells and whistles. He took us through all of the ends and outs and was very patient. We did not feel rush, we felt he really cared about us. Thank you Mr Kidd we made an excellent choice in coming to see you. More

Brandie Robinson was absolutely phenomenal today at Infinity Hoover. We appreciate her professionalism, patience and expertise! You all are lucky to have her! Thank you Brandie!!! Infinity Hoover. We appreciate her professionalism, patience and expertise! You all are lucky to have her! Thank you Brandie!!! More

The dealership was a very clean, professional, and positive environment. Everyone was willing to help. positive environment. Everyone was willing to help. More

Tiffany was such a great person to work with us on our purchase. She not only knew all about the vehicle but she went above and beyond helping us. Everything went smoothly and it was a pleasant experience purchase. She not only knew all about the vehicle but she went above and beyond helping us. Everything went smoothly and it was a pleasant experience all around. More

Warning - Please do not purchase a vehicle from Infiniti of Birmingham. They are dishonest and they do not stand by their work. On July 10, 2021. I purchased a 2021 Infiniti QX50 from Infiniti of Birmin of Birmingham. They are dishonest and they do not stand by their work. On July 10, 2021. I purchased a 2021 Infiniti QX50 from Infiniti of Birmingham located at 1804 Montgomery Hwy, Hoover, AL 35244. I've had to take the car in for repair at least once concerning the driver seat (no fault of mine but stated to be a known issue with the QX50's). I have had all scheduled maintenance services such as oil changes, air filters, engine filters, tire rotation etc. performed and completed by the service department at Infiniti of Birmingham. Around the second week of January 2025, I began to experience my car not driving properly. The car was sputtering and there was a rev in the RPM while going at a steady speed. I contact the dealer and spoke with a staff member to explain the concern. I was asked about bad gas and was asked if the car had a tune up. I advised I always get gas from the local Chevron. I explained it had never been recommended to me. I was advised it should have been recommended at 105,000 miles. My vehicle currently has 112,000 miles and I just had an oil change at 109,000 in December 2024. The problem continued so I requested a loaner vehicle because the diagnostic would take 2 days, and I have no other transportation. Per diagnostic, Code P0776 replace transmission and code P11AB-00 VCR motor & cost amount of 12,000 to fix. Two staff members admitted to me they have had knowingly issues with the CTV transmissions. Per website reviews, consumers have had the same issues. Nissan/Infiniti continues to use CTV transmissions in vehicles knowing they will not last. Per internet search CTV transmissions may fail at 100,000 miles. This is unacceptable and companies should be held liable. This is a $43,000 vehicle that you will only get 100,000 miles out of. I have wasted time and money on this vehicle. It was purchased new & I am still paying for this vehicle. No one should EVER purchase an Infiniti. The owner maintenance manual has no recommendation after 90,000 miles. This tells me everything! The company does not expect the vehicle to last past 90,000 miles. I will never do business with this company again and I suggest that no one does. In fact, run. Infiniti (QX50) is not a reliable vehicle. Please make sure you car does not have a CTV transmission. I am 12,000 miles over the warranty and could not get any help. Infiniti of Birmingham is a rip off and a scam. They are not for the people. More