INFINITI of Bellevue - Service Center

Incompetent service team I went to Infinity of Bellevue for regular servicing. I requested 15K mile servicing of my car. My car also had oil change indicator. It was Friday m I went to Infinity of Bellevue for regular servicing. I requested 15K mile servicing of my car. My car also had oil change indicator. It was Friday morning. I went to pick up my car in the Friday evening and found out that service agent want to keep the car for the weekend. They did not bother to communicate that with me. I was told that on Monday, i will get an update. Next Monday, no communication. On Tuesday, I send an email to check the status and here is the reply i got " I am going to do the best that I can to kick it in gear with my technician that is working on your vehicle however, the shop's dispatcher has stacked him with a ton of work." For the whole week, I did not get any update unless I send email or call the service agent. After 11 days, I had enough and went to the dealership to pick my car. I found that oil change indicator is still there. They have not changed the engine oil. They only changed the cabin filter. I could not believe the level of incompetence from the service team. More

Shady service department lied to me about my gas cap My gas lid was stuck. They said I had to sign a diagnostics form to have a service guy take a look for $149. Thinking lied to me about my gas cap My gas lid was stuck. They said I had to sign a diagnostics form to have a service guy take a look for $149. Thinking to fix a gas lid would cost much. They told me that I had to replace the dual actuator, which costs $413. Before I had them do the work, I walked out to my car to see if they un-jammed the gas lid. Which they did and tried to get me to pay $413 without even changing the part. A bunch of liars. Stay away from this shady dealership More

TERRIBLE DEALERSHIP Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infini Normally I do not write reviews on website. I would like to share our pathetic experience with Infinity of Bellevue. We leased a 2015 brand new infinity Q50 in May 2015. The car ran fine for a while and then started the trouble. The navigation screen stopped working. We called the dealership and tried to troubleshoot the vehicle over the phone. They told us to hard reset the system and we did that but the problem continued. When the problem continued to happen they finally had us make an appointment to take the car to the dealership. We dropped the car on February 07, 2016 hoping that the issue would be resolved. On Monday February 08, 2016 we got a call from the dealership that the mechanics were not able to find any issue and we can pick up the car. They had the car for the entire day and hooked it up to check for any sensors or codes that would signal a problem; they found nothing. When my wife brought the car back I realized that there was a big scratch on the inside of the passenger door. We called the dealership to report the damage the person told my wife that they will put this information in our file and make sure someone will repair the paint next time we are in. Fast forward to March,and the navigation system has completely stopped working. We called the dealership again and dropped the car on Sunday February 28, 2016. Monday we got a call from the dealership that our main computer chip is damaged and the dealership will have to request a replacement part. We had no other option but to drive the rental car and wait for car to finally be fixed "forever". We got a call on Thursday from Linda that our car is fixed and we can pick it up on Friday evening. We put 2 little ones (3 year and 1 year) and drove 45 minutes (one way) in the rain to pick up our car. The moment I sat in the car I tried to link my phone via bluetooth and it never worked. I put the car in reverse and realized that the back up camera is not working. We headed back inside to let them know that there is still an issue and the car is not fixed. Two sales guys showed up, one soon disappeared and another guy Sunil tried to fix the back up camera. He soon realized what a terrible job was done, the system was running poorly and was freezing up. He was very nice and promised my wife that he will talk to Linda tomorrow and call us back in the morning. So, once again, we have left our car now for a third time to fix an issue that it seems is impossible for the dealership to resolve. Our car has 3000 miles and should not be having these issues. At this time I am really questioning our decision to buy an Infinity. It is very concerning that a car with only 3000 miles is having an issue repeatedly and folks seem at a loss for a solution. In my opinion, multiple trips(45-60 minutes each way) for the same issue on a brand new car seems very excessive. This is definitely the first and the last car I will ever buy from this dealership... More

They tried to sell me an unnecessary service worth more than $1,000 I got a note in a mail about recall for my 2003 Infiniti FX45. After my wife took the car to the service department of Infiniti Kirkland de $1,000 I got a note in a mail about recall for my 2003 Infiniti FX45. After my wife took the car to the service department of Infiniti Kirkland dealership, I got a report from Jon Wilkinson that said that four fluids needed replacement. Failed Task Observation Recommendation Check engine coolant level and condition and check for leaks Found coolant to be in poor condition/contaminated • Perform coolant fluid exchange service?• Replace coolant pressure cap Check brake fluid level and condition and check for leaks Found brake fluid to be dirty/contaminated Perform brake system fluid exchange Inspect all wheel drive system/condition Found all wheel drive system needs serviced Replace all wheel drive system fluids Check automatic transmission fluid level and condition and check for leaks Found automatic transmission fluid to be contaminated/burnt Perform automatic transmission fluid exchange/flush service However, I actually serviced the car less than two months ago, and all the liquids mentioned in the report were already replaced. While still at the dealership, I asked the service manager there if they actually test the liquids before giving recommendations like this or they simply look at car’s mileage and recommend to do something based on that. My car is about 95,000, which is exactly when all the fluids need to be replaced. They service manager assured me that they do test all the liquids using some special chemical strips that show if the liquid needs replacement. I e-mailed Jon Wilkinson - the manager at the service department - and asked him to send me a written statement that they tested the liquids and they were indeed dirty as the report said. I got not response from the guy for a couple of days. Then I got a feedback survey from Infiniti, asking about my experience. I wrote that to me it seemed that Infiniti Kirkland was basically trying to convince me to do an unnecessary service and pay them in excess of $1,000. Next day after I sent this feedback, I got a call from Jon Wilkinson inviting me to the shop to check all the liquids in from of me. I drove to the dealership and we checked all above mentioned guilds. All of them except the front diff were totally clean. The front diff fluid had just a trace of particles in it. No indicator strips were used in the process. So, obviously, Infiniti Kirkland simply lied to me - they fluids were not contaminated, they never tested any of them, and the test they do is visual, no indicator strips involved. When I called dealership stuff on that, their service consultant Chris Beaupre in all seriousness attempted to convince me that when service reports says “recommended to replace” it actually does not mean anything, it’s just for their own use so that they don;t forget to check it next time. Well, they did not actually check it this time. And when service report says “guild is contaminated/dirty” - this is what exactly? Also some sort of a reminder? So, I’d add to that report that the failed task was to provide a minimally decent level of customer service, observation was that Infiniti Kirkland and their stuff has no integrity whatsoever and recommendation - stay away from them and service your car some place else. Perhaps, a small shop where people value their reputation. More

The BEST service department ever! Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car an Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car and especially Linda Ross. Linda always goes out of her way to make sure that we are satisfied with the service of our car. She is honest, super knowledgable and always greets you with a smile. Linda is huge reason why we continue buying Infiniti's at this dealership. The dealership itself is set up to make sure the customer is comfortable. I recommend Infiniti of Kirkland to everyone! More

Worst Infiniti Dealer I have worked with, period. This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service de This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service department on a Friday morning. Without any diagnosis, Linda Ross, the service supervisor who worked for me, was already pretty sure it was a battery problem and tried to convince me to replace the battery for over $200. I waited there for over an hour for the "professional diagnosis", and she came back to confirm that batter was almost dead (the battery was actually just over 3 years old) and it was the cause. I was not given any written diagnosis report. Believed her, I paid for the hefty price and got an average OEM battery installed. To be honest, I did not feel comfortable at all. The problem was not over. Next day, I got exactly the same ignition problem again in the afternoon. Frustrated, I called the service department, nobody really cared. I asked to talk to Sunil the manager - he never called me back. Wanted to solve the problem, I drove 20 minutes to the dealership and talked to folks there in person. It was 3:30 PM Saturday, 2 hours from closing, they refused to get the problem fixed on same day and asked me to come back on Monday to have another diagnosis. My wife did revisit the deanship next Monday. Guess what? Linda Ross tried to charge us additional $140 diagnosis fee without even apologizing for not being able to fix the problem on Friday. What a joke! My wife left in anger and for sure this would be our last visit to this dealership. More

Great service Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upc Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upcoming appointment. More

Oil Change I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deli I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deliver I like it. Also Ryan gave a discount for being a loyal customer how nice and I didn't even ask for a discount More

Service Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense of humor and quality of work is even better! More