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INFINITI of Bellevue - Service Center

Bellevue, WA

4.8
292 Reviews
Call Service Center (800) 460-8924

292 Reviews of INFINITI of Bellevue - Service Center

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March 17, 2023

Top-notch dealership for customer service and exceptional professionalism maintaining my vehicle. I absolutely love dealing with my vehicle rep Jayelene. She knows her stuff and knows my vehicles maintenance More

by Nafaao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayelene
Report | Print
February 25, 2023

Everyone that works there is great thank you for taking care of our car. Thank you! More

by Paul Noot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Keeys
Report | Print
February 21, 2023

Great communication and attention to our issues. On top of the 1 day turn around they resolved a recall issue we were not aware of! Hats off to the Service and Parts Department. More

by nwgray206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Jaleen and everyone in the parts department
Report | Print
February 02, 2023

We purchased our Infiniti QX60 a little over three years ago and feel the maintenance and service has been great. More

by Bill U.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Gilmore
Report | Print
December 28, 2022

I waited 2. 5 hours for an $300 oil change and my check engine light was on . He never discussed price or time with me once . Not too happy More

by jennydabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon gilmore
Report | Print
Dec 28, 2022 -

INFINITI of Bellevue responded

Thank you Jennifer for reaching out and for your feedback. We are sorry to learn that your service experience was not a positive one for you and that your visit took longer than expected. When a check engine light is triggered it can take a bit longer to diagnose any and all recommendations/remedies so, we apologize that there was not clear communication with that process. We welcome the opportunity to work with you again to earn back your trust and confidence in our team and to assist you with declined recommendations in order to get your check engine light taken care of. Thank you for choosing INFINITI of Bellevue, we appreciate you and your business!

December 16, 2022

I had a very good experience with Infiniti of Bellevue customer service was very good More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo andJayelene
Report | Print
Jan 03, 2023 -

INFINITI of Bellevue responded

Thank you Mike for your visit and kind review. It was our pleasure assisting you and we will look forward to seeing you again at your next visit with us. We appreciate you and your business and wish you and yours a very happy and healthy 2023!

November 12, 2022

Easy to reach a live person. Very responsive. Wanted to cater to my needs and schedule. Very much appreciated. Made it a pleasant experience. Repair done quickly More

by Wileyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 12, 2022 -

Wileyj responded

Excellent fast courteous service. Respected my time and scheduling. Kept me informed the whole time. Thanks to Michael in service. 5 stars!!

Nov 14, 2022 -

INFINITI of Bellevue responded

Thank you for your kind review and for your recent visit. We are happy that Michael and our Service team provided you with exceptional customer care and we will look forward to seeing you again at your next visit with us. Thank you for choosing INFINITI of Bellevue!

November 02, 2022

Service department very responsive. I loved the valet pick up and drop option if you live within a certain distance of the dealership (check with them). More

by mgeeorders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
October 21, 2022

Always polite and accommodating. Clean dealership, with friendly personnel in every department. Unscheduled repair visit. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Oct 21, 2022 -

David responded

David Always polite and accommodating. Clean dealership, with friendly personnel in every department. Unscheduled repair visit.

Oct 21, 2022 -

David responded

Satisfied customer.

Oct 21, 2022 -

INFINITI of Bellevue responded

Thank you David for your recent visit with our team and for taking the time to share your review. It was our pleasure assisting you and providing you with a positive experience during your visit. We appreciate you and your business!

October 17, 2022

Could not have been better experience was extremely professional, I was in and out in record time!!! More

by Td@terrydaphne.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
Oct 17, 2022 -

Td@terrydaphne.com responded

Great job!

Oct 17, 2022 -

Td@terrydaphne.com responded

Great job!!!

Oct 17, 2022 -

INFINITI of Bellevue responded

Thank you Terry for your visit and for sharing your kind review. We are happy that your experience was a positive one and that our team provided you with exceptional and efficient customer care. We will look forward to your next visit with us! Thank you for choosing INFINITI of Bellevue!

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