INFINITI of Bellevue - Service Center

Alyssa is a really good service advisor. She kept me informed and followed through with every step of the process. Great attitude and high energy level. A pleasure to work with! She kept me informed and followed through with every step of the process. Great attitude and high energy level. A pleasure to work with! More

Great service, fast turn around. Technician and advisor provides a list of recommended service but not pushy. Technician and advisor provides a list of recommended service but not pushy. More

Alyssa is always very attentive. I own a 24 year old 1999 G20, and it runs beautifully. We just took it round trip from Kirkland to Westport, Washington, about 380 miles round trip, I own a 24 year old 1999 G20, and it runs beautifully. We just took it round trip from Kirkland to Westport, Washington, about 380 miles round trip, including freeway driving. We decided it needed new shock absorbers, it's first replacement of those. The car performs better on bumps now. It is easily the most trouble-free car I've ever owned. We did replace the ignition switch in the spring, a hard part to find in this old a car. The great advantage of this car is that it is a subcompact and can easily be parked in small spaces. It's a winner! Also, it's a strong freeway car and fun to drive on winding roads with its rack and pinion steering. I still see a few others around. Your design team got so many things right with this 1999 Infiniti G20! Do it again! More

I was a bit disappointed in communication about when my vehicle would be ready. I had to call a few times to get confirmation that repairs were completed. This was the only time in 8 years that I didn't vehicle would be ready. I had to call a few times to get confirmation that repairs were completed. This was the only time in 8 years that I didn't give a 5 star rating. More

Had to get it in on short notice because it was overheating. Can’t use a credit card now to pay without getting the 3% credit card fee tacked on. That’s new. Couldn’t get me a loaner because it overheating. Can’t use a credit card now to pay without getting the 3% credit card fee tacked on. That’s new. Couldn’t get me a loaner because it was last minute which I understand. More

There were no add in’s. The staff were friendly. And the availability of a Lyft trip to perform an errand while we waited was invaluable. The staff were friendly. And the availability of a Lyft trip to perform an errand while we waited was invaluable. More

Always a great experience at Bellevue infiniti. Great service and service specialists. I have had bad experiences at other dealership and although it's a drive I would rather come to Bellevue for Great service and service specialists. I have had bad experiences at other dealership and although it's a drive I would rather come to Bellevue for any servicing need. More

Efficient drop off (including loaner car) and pick up with a job well done in between. with a job well done in between. More

Very professional. Attentive to their customer needs. Must of had 3 employees ask if they could help me. Just excellent customer service. Attentive to their customer needs. Must of had 3 employees ask if they could help me. Just excellent customer service. More

Great place, very communicative! Brandon is great to work with and so is Jayelene. Always will come back. Brandon is great to work with and so is Jayelene. Always will come back. More