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INFINITI of Bellevue - Service Center

Bellevue, WA

4.8
292 Reviews
Call Service Center (800) 460-8924

292 Reviews of INFINITI of Bellevue - Service Center

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July 20, 2024

Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business e More

by Amir Rihali
Service Time
Recommend Dealer
No
Employees Worked With
Service manager woman but she did not give her name.
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Oct 07, 2024 -

INFINITI of Bellevue responded

Thank you very much for taking the time to leave your feedback Amir. We want to sincerely apologize about your recent service experience. When you get the free time, please reach out to our service manager Janell so we can gather more details about what happened her direct line is 425-605-1369. Thank you again for feedback Amir it is invaluable to us, we value you and your business.

May 09, 2024

Asha was a wonderful representative, was knowledgeable, helpful and courteous. It was a super positive experience More

by Bobmeucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Bellevue responded

Hi there! We apologize for missing your review. Thank you so much for taking the time to share your positive experience with Asha at Infiniti of Bellevue. We're so glad to hear that she provided you with knowledgeable, helpful, and courteous service! It is our goal to male every customer feel valued and supported, and we're thrilled to know that Asha exceeded your expectations. If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

March 22, 2024

Always attentive to my concerns with the car I bought from them. Does what I want cleaned during the maintenance service check. More

by opinesandiego
Recommend Dealer
Yes
Employees Worked With
Arturo Centurion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

INFINITI of Bellevue responded

Thank you for your loyalty and for allowing Arturo and our team to assist you once again. We are grateful for the trust you have placed in us and we are happy that you are provided with attentive customer care. We will look forward to seeing you at your next visit with us. Thank you for continually choosing INFINITI of Bellevue!

December 31, 2023

Arturo is always very helpful with any issues that might arise with my vehicle. It’s always a pleasure to come in for service . They take care of you from step 1. More

by Borisprikhodko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Centurion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

INFINITI of Bellevue responded

Thank you for your loyalty and for allowing Arturo and our team to assist you. We are grateful for the trust you have placed in us and we are happy that Arturo provided you with a positive customer experience once again. We will look forward to seeing you at your next visit with us. Wishing you all the best in the New Year!

October 22, 2023

Arturo was great as always! Spends the time to understand our auto issues and goes above and beyond to get them resolved. More

by jdnmindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Centurion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

INFINITI of Bellevue responded

Thank you for your kind review and for allowing INFINITI of Bellevue to assist you. We are grateful for the trust you have placed in us and we are happy that Arturo provided you with a positive customer experience once again. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Bellevue!

October 20, 2023

Convenient appointment process, pleasant and knowledgeable people, attractive work space while waiting for my vehicle, good communications of progress and recommendations. More

by petercoffee.ile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

INFINITI of Bellevue responded

We appreciate you! Thank you for allowing INFINITI of Bellevue to assist you with your service needs and for sharing your 5 star review. We are happy that your visit with us was convenient, comfortable and pleasant. We will look forward to your next visit with us. Have a great weekend!

October 19, 2023

Brandon was excellent! Loaner had less than 1/4 tank gas with low fuel light coming on soon after, probably should have been fuller. More

by lisalalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

INFINITI of Bellevue responded

Thank you for your review and visit with our service team. We are happy that Brandon provided great customer care for you and we are sorry to learn about your loaner not having enough gas. I will make sure to pass on your feedback to management and apologize for any inconvenience this may have caused. Thank you again for your visit and for trusting our service team to assist you. Have a wonderful afternoon!

October 19, 2023

Asha was very helpful and clear in her description and recommendations for service. It was a pleasure to work with her. More

by Stephanie Kristen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

INFINITI of Bellevue responded

We appreciate you Stephanie! Thank you for choosing INFINITI of Bellevue and for allowing Asha and our service team to assist you. We are grateful for you and your business and happy that your customer experience was an exceptional one. We will be looking forward to seeing you at your next visit with us.

October 19, 2023

Very professional and efficient, my car had battery issue so I drove in without appointment, I asked to replace the battery and was suggested to repair without replacement, also had oil change and lights fix More

by wincon16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

INFINITI of Bellevue responded

Thank you for taking time to share your 5 star review! We are so happy to hear that your experience with our team was exceptional and it was our pleasure assisting you. We appreciate you and your business and we look forward to seeing you again. Thank you for choosing INFINITI of Bellevue!

October 19, 2023

I don't choose to write anything about the dealership. Please remove from survey. Thanks. More

by hephzibah602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

INFINITI of Bellevue responded

Thank you for your recent visit and review. We have removed you from our follow up survey/review request list. Please reach out if we can assist with anything further. We will be looking forward to the next opportunity to make your visit with our team the full 5 star experience we strive to provide. We appreciate you and your business.

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